Customer Support Coordinator

Job Title: Customer Service Representative
Company: Northern Michigan Seamless Gutters LLC
Location: Roscommon, Michigan
Job Type: Full-Time

Job Summary:

We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team. This role involves managing customer inquiries, scheduling services, and ensuring a seamless customer experience using Jobber, our customer service management software. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering excellent customer service.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, and online platforms, providing accurate information about our gutter services.
• Scheduling & Coordination: Use Jobber to schedule appointments and communicate with necessary staff.
• Order Processing: Enter and update customer information, work orders, and job details accurately in Jobber.
• Issue Resolution: Address customer concerns and resolve service-related issues promptly to maintain satisfaction and company reputation.
• Follow-Ups & Relationship Management: Conduct follow-ups with customers after service completion to ensure satisfaction and encourage repeat business.
• Billing & Payments: Assist customers with quotes, invoices, and payment processing through Jobber.
• Data Entry & Record Keeping: Maintain organized and up-to-date records of customer interactions and job progress in Jobber.
• Team Collaboration: Communicate effectively with operations and field teams to ensure seamless service delivery.
• Social Media Posting: Create and manage content to the company’s social media platforms on a regular basis.

Qualifications & Skills:

• Previous experience in customer service, preferably in the home services or construction industry.
• Proficiency in Jobber or similar service management software (training available for the right candidate).
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Problem-solving mindset and ability to handle customer concerns professionally.
• Basic knowledge of gutter installation and maintenance (preferred but not required).
• Computer proficiency, including Microsoft Office and CRM systems.
• Must agree to a background and driving record check.

Education & Experience:

• High school diploma or equivalent required; associate’s degree or higher is a plus.
• 1-2 years of customer service experience, preferably in a service-based business.

Benefits:

• Competitive hourly wage/salary based on experience.
• Paid time off and holidays.
• Opportunities for career growth and professional development.

If you are a friendly and organized professional who enjoys helping customers, we encourage you to apply!

How to Apply:
Applicants must submit your resume and a cover letter to michelle@nmgutters.com to be considered.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• On-the-job training
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $16 - $20