Administrative and Program Support Specialist

Non-Exempt, 40 hours/week

GENERAL DESCRIPTION: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Ingersoll Administrative and Program Support Specialist creates a safe and positive atmosphere that welcomes and respects all individuals while receiving, maintaining, and delivering all information pertaining to the Camp Office and Programs.

SKILLS AND COMPETENCIES:

• A positive approach to working with children, staff and parents with excellent communication skills, both written and verbal
• Ability to work in a fast-paced team environment with all levels of management, staff and donors.
• Must be highly attentive to detail and follow through, keep organized, resolve problems, be aware of deadlines and organize workload to meet them.
• Requires both a comprehensive knowledge and utilization of Microsoft Office including Word, Excel and Outlook as well as ability to learn and become proficient in new software such as Camp Brain and Daxco (with training)
• Be open and receptive to constructive criticism, when it is for the benefit of the program, or the staff member’s growth and development.

PRINCIPLE ACTIVITIES:

• Support camp programs such as Camp Ingersoll, Group Rentals, Youth Sports, Facility rentals and future needs.
• Communicating information professionally and efficiently to our YMCA community (parents, families, guardians, schools, community partners)
• Program registration
• Collection of all balances according to YMCA / Camp policies and procedures
• Reporting on revenue, balances, financial aid (FA), and any other requested information
• Collect bad debt for programs
• Provide administrative support to Youth Development Departments.
• Other administrative duties as assigned to support the Childcare/Youth Development departments of the Middlesex YMCA.

OTHER ESSENTIAL DUTIES:

• Support facilitation of teambuilding rental programs and other “off-season” events.
• Support and promote organizational priorities.
• Interpret the YMCA as a membership organization and represent the YMCA positively at work and in the community at all times.
• Facilitate and assist in the evaluation process of all programs
• Update professional knowledge through self-study, research, and conference and workshop participation.
• Cultivates strong working relationships with the YMCA members, staff, program participants and parents.
• Attends all required staff meetings, trainings, and special events.

YMCA COMPENTENCY (LEADER)

Mission Advancement: Engaging Community – Builds bridges with others in the community to ensure the Y’s work is community focused and welcoming of all, providing community benefit

Building Relationships: Collaboration - Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Seeks first to understand the person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Leading Operations: Critical Thinking & Decision Making – Makes informed decisions based on logic, data and sound judgement

Developing & Inspiring People: Emotional Maturity – Demonstrates the ability to understand and manage emotions effectively in all situations

ADA SPECIFICATIONS

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

2. While performing functions of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift and/or move up to 25lbs. Specific vision abilities required by the job include close vision, distance, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The YMCA Offers the following benefits for Full Time Staff

• Medical/Dental Benefits
• Long Term Disability
• Life Insurance
• Paid Holidays
• Paid Time Off
• Membership: Full membership privileges are included
• Program Discounts: 75% discount on eligible YMCA programs up to $1500.00
• 403b Savings Plan and 403b Roth Savings Plan
• Retirement Plan
• Educational opportunities and savings with Springfield College, Capella University, Strayer University, and Post University

The YMCA strives to deliver positive change in communities throughout Northern Middlesex County. Every day, our staff - of all ages, backgrounds and life experiences - works to bridge the gaps in community needs by nurturing the potential of children and teens, improving individuals' health and well-being and providing support to our neighbors.

The Northern Middlesex YMCA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. The Northern Middlesex YMCA makes hiring decisions based solely on qualifications, merit, and business needs at the time.