What are the responsibilities and job description for the Bartender On-Call position at Northern Quest Resort & Casino?
Position Summary
The STC Bartender is responsible for all service of food, beverage (alcoholic and non alcoholic), and guest interaction within the Spokane Tribe Casino's Service Bars (Sports Bar, Three Peaks and the Service Bar). The Bartender is responsible for consistently providing timely and exceptional guest service in accordance with the STC Mission Statement. The Bartender recognizes guest needs and is able to assist an answer questions in a professional and friendly manner while monitoring responsible alcohol consumption of the Guest. The Bartender also must communicate effectively with their Team and with the Kitchen Staff to ensure efficient operation of the STC Service Bars.
Job Responsibilities
The STC Bartender is responsible for all service of food, beverage (alcoholic and non alcoholic), and guest interaction within the Spokane Tribe Casino's Service Bars (Sports Bar, Three Peaks and the Service Bar). The Bartender is responsible for consistently providing timely and exceptional guest service in accordance with the STC Mission Statement. The Bartender recognizes guest needs and is able to assist an answer questions in a professional and friendly manner while monitoring responsible alcohol consumption of the Guest. The Bartender also must communicate effectively with their Team and with the Kitchen Staff to ensure efficient operation of the STC Service Bars.
Job Responsibilities
- Recognize guests immediately with a friendly greeting and informs them of daily specials.
- Comply with company vision and mission by providing exceptional guest service.
- Prepare cocktails for cocktail servers and guests of the Spokane Tribe Casino using prescribed recipes.
- Maintain equipment in an orderly manner.
- Advise Beverage Manager of any issues, safety concerns or equipment needs or repairs required.
- Interact with guests in a manner which makes them feel comfortable and welcome while demonstrating salesmanship with complete menu and product knowledge.
- Maintain a clean and safe work environment.
- Monitor proper par levels of all supplies at assigned bars.
- Responsible for the security and accuracy of assigned bank and is accountable for all overages and shortages.
- Notify/communicate with the appropriate kitchen staff of any food products that are not properly prepared.
- Perform as a team, always ready to assist in the team's success.
- Ensure guest satisfaction through food quality checks and responsiveness to guest inquiries complaints.
- Maintain a well groomed neat and clean appearance, carrying out duties with attention to sanitation safety.
- Keep and accurate bank and provide correct change to guests.
- Perform side work duties on daily basis and other duties as assigned.
- Other duties as assigned.
- Must be 21 years of age.
- Familiarity with food, beverage and wine service required.
- Must be able to mix a wide variety of cocktails.
- Must have bartending experience.
- Cash handling experience required.
- Must interact with Guests and other Team Members in an upbeat and friendly manner.
