Casino Floor Housekeeping Supervisor

Job Description

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.
• Assists in development of and follows the cleaning program for window care, carpet care, floor care, general cleaning, deep cleaning, sanitizing and use of cleaning chemicals.
• Directs and coaches housekeeping crews in the care of Gaming machines in the Casino. All lobbies, lounges, food venues and restrooms at the resort and casino. The Spa, pool, exercise room and entire lower level of the resort. All furniture, walls, ceilings, woodwork, windows, door panels, sills, corridors, elevators, and stairways of first two floors of Resort and all of the Casino, H.R. and all other out building not listed above.
• Keeps current and available to staff all material related to safety, like material safety data sheets and OSHA guidelines.
• Conducts team member staff meeting regularly.
• Interprets policy, procedures, enforces safety practices, department goals, objectives and quality standards. Provides continuing training and retraining of housekeepers.
• Trains team members in equipment care and use if certified trainer is not available.
• Develops work schedules, monitors attendance and disciplines team members as necessary.
• Evaluates team member’s performance and provides constructive feedback and recommendations for improvement in a timely manner.
• Monitors staffing levels with emphasis on increasing efficiencies and productivity by improving work schedules and work practices.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Responsible for maintaining a consistent, regular good attendance record.
• May be required to be a panelist for the Internal Review Hearings.
• Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner conducive to that goal.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

 Directly supervises 25-35 employees in the Public Space Services Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Education, Experience & Other Requirements

• High school diploma or GED and 6 or more months of experience in housekeeping, or an equivalent combination of education and experience.
• Two or more years supervisory related experience.
• Ability to obtain and maintain a Tribal Gaming License.
• Washington or Idaho State Driver’s License (Must be in possession while operating a Tribal Vehicle).
• Hepatitis A & B shots.
• Job offer contingent upon successful completion of background check and pre-employment screening.

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality: Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

 Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The team member is frequently subject to inside and outside environmental conditions. The noise level in the work environment is usually moderate.  Subject to exposure of environmental conditions which may include extreme heat, cold and wet/humid/windy conditions.