RV Resort Front Desk Agent

Job Description 

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
• Checking guest in and out of hotel using the RV Resort’s computer system.
• Answering guest questions about the resort and local area or inquiries pertaining to resort services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Balance bank at end of shift and notify Front Desk Administrator or RV Resort Manager of any discrepancies immediately.
• Answer all telephones within three rings.
• Works as a team with other associates to maintain seamless service for guests.
• Up Sell guest on Sites, Service, and Amenities.
• Comply with resort safety and Loss Control Procedures.
• Goes through all guest comps to ensure the billing is correct.
• Have knowledge of resort emergency procedures.
• Serves as a liaison between guests and concierges.
• Have knowledge of the Camas Club and its policies and procedures.
• Fulfill any reasonable work requested by the RV Resort Manager or the RV Resort Front Desk Administrator.
• Greets, registers, and assigns sites, cottage, and golf carts to guests.
• Issues keys appropriate to each reservation and escort instructions to RV Resort Site Attendant.
• Keeps records of room availability and guests’ accounts.
• Makes and confirms all reservations including RV resort, golf cart, hotel, restaurant, transportation, or entertainment reservations, and arrangements for tours.
• Posts charges such as site or cottage, food, liquor, or telephone, to ledger.
• Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence.
• Informs maintenance and housekeeping staff of turnaround needs.
• Use proper interpersonal skills when dealing with customers and employees.
• Share information with other departments to facilitate their successful performance including quickly directing issues and concerns to appropriate personnel.
• Ensure guest confidentiality standards are followed.
• Responsible for maintaining a consistent, regular good attendance record.
• Ensure control/protection of company assets.
• May be required to be a panelist for the Internal Review Hearings.
• Fill in for any duties in the resort as needed, including but not limited to the following: concierge duties, light maintenance, preparing RV sites for turnaround, escorting guests to their site, and housekeeping.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed

Education, Experience & Other Requirements 

• High school diploma or general education degree (GED)
• Three to six months related experience and or/training; 1-2 years related college courses a plus.
• Hospitality or customer service experience is preferred.

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality: Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.