Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality

It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:

CORE PURPOSE

We Make People Feel Special.  Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES

We Take Pride In Everything We Do.  Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. 

Everyone is Welcome Here.  Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.

We Choose Excellence Every Day.   Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

Maintain NQ RV Resort facilities, and event setup and teardown while supported by the RV Resort Senior Maintenance & Setup Supervisor. Adhere to all operational guidelines and standards in addition to all assigned duties.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.

• Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence.
• Works as a team with other associates to maintain the best service standards available.
• Comply with resort safety and Loss Control Procedures.
• Fulfill any reasonable work requested by the RV Resort Senior Maintenance & Setup Supervisor or the RV Resort Manager.
• Escorts guests to their assigned site or cottage and answers basic questions of set up of utilities or cottage amenities.
• Informs maintenance, front desk, housekeeping, or RV resort manager of any guest complaints or concerns.
• Assists guest with luggage, parking arrangements and directional information within the resort.
• Assists with maintaining cleanliness and organization of any available rental items or golf carts.
• Assist with maintaining all NQ RV Resort facilities in coordination with the RV Resort Senior Maintenance & Setup Supervisor.
• Assists in set up, break down, and guest involvement during resort events and activities.

• Include setting up tables and chairs, loading and unloading equipment to, from and into the building in accordance to a room diagram.

• Inventory all equipment before returning to proper storage.

• Keep storage areas clean and organized. Make sure that equipment is cleaned properly and stored securely.

• Cleaning and maintaining the NQ RV Resort facilities for events and as needed to assist other departments.

• Bring to attention of supervisors and/or management any notice of damaged or improper working equipment or damaged facility (walls, etc.) at the end of shift for immediate repair.

• Remove ice and snow.
• Assist in seasonal weatherization in coordination with RV Resort Senior Maintenance & Setup Supervisor.
• Assumes responsibility for safe and correct care and usage of all vehicles and equipment used or assigned.
• Use proper interpersonal skills when dealing with customers and employees.
• Is knowledgeable about an array of resort’s facilities.
• Share information with other departments to facilitate their successful performance.
• Coordinates with front desk to preform RV site turnaround.
• Represent Northern Quest in a professional, effective and courteous manner at all times.
• Report unsafe conditions and anticipate hazards constantly.
• Report accidents or injuries to management or security immediately.
• Ensure guest confidentiality standards are followed.

• Responsible for maintaining a good attendance record.

• Ensure control/protection of company assets.
• Have knowledge of resort emergency procedures.

Education

• High school diploma or general education degree (GED)

Experience

• Hospitality or customer service experience is preferred.

Skills

• Must be computer literate with working knowledge of Microsoft programs and other computer software.
• Ability to drive both automatic and manual transmission vehicles.
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to maintain effective working relationships with department head and employees.
• Excellent organizational, communication and interpersonal skills.

Other Requirements

• Ability to obtain and maintain a Kalispel Tribal Gaming License.
• Washington or Idaho State Driver’s License (Must be in possession while operating a Tribal Vehicle).
• Pass a criminal background check.
• Hepatitis A & B vaccination required.
• Available and willing to work nights, weekends and holidays as required.
• All offers of employment are contingent upon passing pre-employment Drug and Alcohol screening.

Physical Demands

• Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.
• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, quickly, and loudly when situation indicates it.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands and/or fingers.
• Often requires walking or moving about to accomplish tasks.
• Often requires standing and/or sitting for sustained periods of time.
• Often requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Often requires raising objects from a lower to a higher position or moving objects horizontally.
• Often requires stooping and crouching which entails the use of the lower extremities and back muscles.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles.  The worker is subject to inside and outside environmental conditions. The noise level in the work environment is usually moderate.