What are the responsibilities and job description for the Member Services Representative position at Northern Redwood Federal Credit Union?
Northern Redwood FCU is looking for a full-time Member Services Representative. The ideal candidate is detail-oriented and shows initiative, flexibility, and the ability to work independently. Previous banking experience is desired, but not required. Cash-handling experience is a plus. Personable/professional customer service skills are a must. Must be proficient with computers and applicable computer programs such as Word, Excel, etc.
This is a Full-Time position. Working hours are typically M-Th 8:45 am - 5:15 pm and F 8:45 am - 5:45 pm. Some Saturdays with advance notice. Hours are subject to change with notice.
Job Responsibilities include (but are not limited to):
1. Process daily work of incoming checks and cash, assisting members with various requests
2. Answer incoming phone calls for the office, responding to requests via phone and mail in a professional manner.
3. Provide support to all office staff.
4. Assist members in opening new accounts.
5. Filing and scanning.
6. Specialized projects assigned by management.
7. Collections
Job Requirements:
1. Excellent communication skills and reliability
2. Ability to multitask and prioritize different functions of the Credit Union
3. High school diploma or equivalent
4. Proficient in software programs including, excel, word, adobe pdf, etc.
We are an Equal Opportunity Employer. Salary DOE.
Please submit your resume by email.
Job Type: Full-time
Pay: $35,360.00 - $39,520.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: Multiple locations
Salary : $35,360 - $39,520