What are the responsibilities and job description for the Customer Service Representative position at Northern States Pest & Weed Control?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to analyze customer needs and communicate effectively will be crucial in ensuring a positive experience for our clients. The ideal candidate will thrive in a fast-paced environment and possess strong skills in data entry, client services, and sales.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring high-quality service at all times.
- Analyze customer issues and provide appropriate solutions or escalate as necessary.
- Maintain accurate records of customer interactions and transactions through effective data entry practices.
- Assist clients with product information, order processing, and troubleshooting issues.
- Handle cash transactions accurately and efficiently when required.
- Collaborate with team members to improve processes and enhance overall customer satisfaction.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
Qualifications
- Proven experience in a customer service role, preferably within a call center or office environment.
- Strong communication skills in English, both written and verbal.
- Ability to analyze situations critically and provide effective solutions.
- Proficiency in data entry with attention to detail.
- Familiarity with sales techniques is a plus.
- Experience with cash handling is desirable but not mandatory.
- A positive attitude and the ability to work well under pressure while maintaining professionalism.
Join our team as a Customer Service Representative where your contributions will directly impact our client's satisfaction and loyalty!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Ability to Commute:
- Sandpoint, ID 83864 (Required)
Ability to Relocate:
- Sandpoint, ID 83864: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18