Service Coordinator/Inside Sales Representative

Northern ToyotaLift is Vermont’s largest and most successful industrial forklift dealer and we are currently looking for a new addition to our team. While equipment repair experience is a plus it is not a requirement, we have a number of techs that have come from other fields and transitioned into equipment techs very successfully so if you’re looking for a change, we have an opportunity for you to join our fast growing company.

What we offer:

• In house Training
• Competitive Wages and Benefits
• 401K
• Paid vacation
• Strong supportive team environment
• Opportunities for advancement

Position Summary

The Service Coordinator position is responsible for providing timely and accurate estimates for customers on all repairs to their equipment and the day-to-day administrative duties for the service departments of the branch.

This position description is intended to capture the core responsibilities specific job tasks may vary slightly from branch to branch based on the organization structure and business needs of the area.

Specific Accountabilities

• Answer incoming calls and direct to appropriate departments
• Answer general customer questions and queries
• Prepare and review monthly PM report
• Update PM agreements
• Handle incoming service inquiries and dispatching of technicians to job sites
• Open service work order
• Create service invoices
• Generate repair estimates for customers
• Provide customers with accurate estimates within 24 hours of receiving the information
• Once customer approval is obtained, convert from an estimate to an order
• Follow up with customers on estimates for which we have not yet obtained authorization until estimate is either accepted or denied

Qualifications
Education & Work Experience

High school completion coupled with some specialized courses in the Technical field or equivalent work experience and 5 years’ experience in material handling service environment or similar industry.

Competencies and Skills

• Excellent interpersonal and communication skills (written and verbal)
• Excellent organizational skills and ability to prioritize competing deadlines
• Ability to effectively establish rapport, present information and respond to questions
• Ability to solve practical problems and deal with a variety of variables
• Ability to write business correspondence
• Proficiency in Microsoft Word, Excel and Power Point

Working Conditions

Will work out of an office environment, where a computer will be used sustained levels of visual effort, and regular levels of manual dexterity and concentration are required

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift

Experience:

• Customer service: 4 years (Preferred)
• service coordinator: 2 years (Preferred)
• Administrative: 2 years (Preferred)
• inside sales: 2 years (Preferred)

Ability to Commute:

• Williston, VT (Required)

Work Location: In person

Salary : $45,000 - $50,000