What are the responsibilities and job description for the Call Center Representative position at Northern VA Community College?
Posting Details
Posting Summary
Working Title
Call Center Representative
Role Title
Education Support Spec II
Role Code
29143-FP
FLSA
Nonexempt
Pay Band
Position Number
28000140
Agency
Northern VA Community College
Division
NV280-Office of Student Services
Work Location
Fairfax County - 059
Hiring Range
40,000-$50,000
Emergency / Essential Personnel
EEO Category
E-Paraprofessional
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
40 hour work week, Monday through Friday, includes day, evening and some weekends particularly during peak registration and as needed.
Sensitive Position
Job Description
Job Description : This position will serve as point of contact for both internal & external customers within the college by performing Call Center operations for Northern Virginia Community College (NVCC). The incumbent will perform a variety of administrative & programmatic duties in support of educational programs. This position will support both inbound and outbound programs within the Call Center.
Duties and Tasks :
- Responsible for providing informational advising to the public, students, parents, faculty & staff on a variety of programs, activities, procedures related to admissions, enrollment, college programs & activities through the telephone, email, and online chat.
- The types of information provided includes :
How to complete the admission application, registration & graduation process
Employees must reside in Virginia, Maryland or the District of Columbia.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's / Required Qualifications
Required KSAs :
Minimum Qualifications :
Additional Considerations
Additional Considerations :
Operation of a State Vehicle
Supervises Employees
Required Travel
N / A
Posting Detail Information
Posting Number
CLS_3379P
Recruitment Type
General Public - G
Number of Vacancies
Position End Date (if temporary)
Job Open Date
10 / 23 / 2024
Job Close Date
02 / 22 / 2025
Open Until Filled
Agency Website
www.nvcc.edu
Contact Name
Phone Number
Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link : or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include : fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link :
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
Salary : $40,000 - $50,000
