What are the responsibilities and job description for the Student Support Specialist (*Restricted) position at Northern VA Community College?
Eligible for one day telework following successful completion of probationary period and approval of supervisor.
The Student Support Specialist provides customer service functions ,enrollment and program support for NOVA Workforce.This position will be responsible to serve the students and NOVA Community at large in a timely manner.
Duties and Tasks:
- Provide quality customer service
- Identify and assess customer’s needs to achieve satisfaction
- Handle customer complaints and provide appropriate resolutions and alternatives
- Perform registration tasks and/or provide guidance to students
- Enter and maintain accurate data into the student information system
- Issue enrollment confirmation emails and letters
- Troubleshoot and resolve enrollment problems
- Ensure that instructors have all instructional materials needed
- Organize and maintain files and records
- Assist program developers/managers/coordinators to ensure logistical arrangements for programs are met
- Provide general office support tasks
- Assist with the marketing of classes
- Perform other related duties as required
- This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- The ability to adapt and respond to different audiences
- Excellent written and oral communication skills
- Strong interpersonal and organizational skills
- Ability to work cooperatively with students, instructors and staff; especially as part of a team
- Ability to work on multiple projects independently, at times under stress
- Ability to develop and prepare reports
- Ability to provide accurate information and courteous customer service
- Ability to interact effectively with internal and external customers
- Attention to detail and ability to take initiative
- Must be willing to work at multiple Workforce locations due to the needs of the division
Required Qualifications:
- Experience in Microsoft Office Suite.
- Experience in an office seeting with office procedures, managing files, schedules and paperwork.
- Customer service and forward-facing experience.
- Administrative office experience
- Experience in a higher education setting.
- Experince working with enrollment.
- Experience working with under-served and underrepresented populations
- Bilingual abilities are a plus.
Employees must reside in Virginia, Maryland or District of Columbia
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $50,000 - $60,000
