Dental Receptionist

Job Description

At NVIH our Dental Receptionists are a crucial link between the patient and the care delivered by the clinical staff of the agency. You will work collaboratively with all clinical services staff in support of direct patient services. Customer services and efficient appointment scheduling are key priorities to this position. The Dental Receptionist will serve as a point of contact with other internal and external departments, all with the goal of supporting an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in both internal and external customer service.

ESSENTIAL JOB FUNCTIONS :

• Works as a team with other staff to provide the best patient experience, including but not limited to cordial customer service, teamwork with other work units and collaboration within front and back-office support team.
• Welcomes and greets patients / clients / visitors in a manner that is helpful and friendly; determines purpose of visit and directs the patient / client / visitor accordingly.
• Provides information to incoming callers according to established policies, protocols and guidelines; transfers calls as needed and ensures adequate phone coverage at all times.
• Schedules patient flow based on established protocol and guidelines which allow the clinic to serve an adequate number of patients,
• Carefully screens patient registration information and other informational documents to ensure all information is accurate or updated in the computer system(s).
• Gathers pertinent information as needed via EHR and / or from clinical team to accurately complete, process, and track referrals in a timely manner
• Accurately and effectively utilizes third party payer / insurance portals
• Works with provider and other support staff to aid in proper use of billing codes to meet the requirements of third-party payers and specialty clinics
• Performs any advanced preparation responsibilities required for patient appointment in regards to updated information : patient demographics, patient documents, insurance coverage, specialty reports received and other supporting documents needed for the patient visit
• Maintains current and accurate medical records based on industry standards and guidelines and NVIH policy and procedure.
• Processes Releases of Information requests of medical information following privacy regulations and NVIH policy and procedure
• Practices confidentiality and privacy protocols in accordance with policy and

HIPAA / HITECH requirements

Indian Preference. Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, U.S. Code Section 472 & 473). In other than the above, Northern Valley Indian Health, Inc. is an Equal Opportunity Employer.

Experience and Skills

experience working in a similar healthcare setting preferred. Proven ability to provide

excellent customer service by anticipating customer needs and leaving them feeling

satisfied with their experience.

and patients in a manner that is efficient and productive

meet established priorities for own work within stated guidelines both independently and

in a team environment.

Fee-for-Service sufficient to appoint patients, inform patient of financial responsibility

and explain provision and requirement to patient.

complete duties such as scheduling, updating information, and word processing and

tracking documents, including the electronic health record system.

provide confidentiality of all protected information and ability to comply with privacy

regulations.

Job Benefits

Medical, Vision, and Dental Insurance

Long Term Disability

Paid Time Off

Paid holidays

Retirement Plan