Dental Receptionist

At NVIH our Dental Receptionists are a crucial link between the patient and the care delivered by the clinical staff of the agency. You will work collaboratively with all clinical services staff in support of direct patient services. Customer services and efficient appointment scheduling are key priorities to this position. The Dental Receptionist will serve as a point of contact with other internal and external departments, all with the goal of supporting an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in both internal and external customer service.

ESSENTIAL JOB FUNCTIONS:

• Works as a team with other staff to provide the best patient experience, including but not limited to cordial customer service, teamwork with other work units and collaboration within front and back-office support team.
• Welcomes and greets patients/clients/visitors in a manner that is helpful and friendly; determines purpose of visit and directs the patient/client/visitor accordingly.
• Provides information to incoming callers according to established policies, protocols and guidelines; transfers calls as needed and ensures adequate phone coverage at all times.
• Schedules patient flow based on established protocol and guidelines which allow the clinic to serve an adequate number of patients,
• Carefully screens patient registration information and other informational documents to ensure all information is accurate or updated in the computer system(s).
• Gathers pertinent information as needed via EHR and/or from clinical team to accurately complete, process, and track referrals in a timely manner
• Accurately and effectively utilizes third party payer/insurance portals
• Works with provider and other support staff to aid in proper use of billing codes to meet the requirements of third-party payers and specialty clinics
• Performs any advanced preparation responsibilities required for patient appointment in regards to updated information: patient demographics, patient documents, insurance coverage, specialty reports received and other supporting documents needed for the patient visit
• Maintains current and accurate medical records based on industry standards and guidelines and NVIH policy and procedure.
• Processes Releases of Information requests of medical information following privacy regulations and NVIH policy and procedure
• Practices confidentiality and privacy protocols in accordance with policy and
  HIPAA/HITECH requirements
  
  

Indian Preference. Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, U.S. Code Section 472 & 473). In other than the above, Northern Valley Indian Health, Inc. is an Equal Opportunity Employer.
Experience and Skills:

• High School Diploma or equivalent, General Education Diploma (GED).
• One (1)-year Customer Service or clerical office experience required; previous
  experience working in a similar healthcare setting preferred. Proven ability to provide
  excellent customer service by anticipating customer needs and leaving them feeling
  satisfied with their experience.
• Able to effectively communicate both verbal and written to serve the needs of the clinic
  and patients in a manner that is efficient and productive
• Demonstrates a high level of interpersonal skills, time management skills and ability to
  meet established priorities for own work within stated guidelines both independently and
  in a team environment.
• Knowledge of healthcare insurance systems including Medi-Cal, Private Insurance, and
  Fee-for-Service sufficient to appoint patients, inform patient of financial responsibility
  and explain provision and requirement to patient.
• Computer skills that provide the ability to efficiently use the computer systems to
  complete duties such as scheduling, updating information, and word processing and
  tracking documents, including the electronic health record system.
• Familiarity with HIPAA/HITECH regulations and other privacy laws and regulations to
  provide confidentiality of all protected information and ability to comply with privacy
  regulations.
Reliable Transportation and ability to adhere to regular attendance

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Medical, Vision, and Dental Insurance Long Term Disability Paid Time Off Paid holidays Retirement Plan

From: Northern Valley Indian Health