Field Services Technician I

Power up your career by joining the NOVEC team to provide reliable, cost-effective energy and related services for our customer-owners, employees and the communities that we serve!

Summary of Role:

We are currently looking for a Field Service Technician (Level I) to provide meter services necessary to obtain metering readings, ensure accurate recordings of electric usage, and perform meter installation and removal while maintaining a high level of customer satisfaction in accordance with NOVEC's policies and procedures.

Job Responsibilities will include, but are not limited to, the following:

• Obtain meter readings by utilizing the MV-90 XI program; ensure accurate recordings of electric usage; and operate, investigate, maintain, and update records for proper billing utilizing G-5 hand held equipment.
• Schedule daily workload and coordinate with colleagues to arrange for access to property to perform meter services.
• Operate motor vehicles equipped with GPS meter reading computers.
• Conduct route updates with meter reading equipment.
• Perform spotter guide tasks as needed in support of service restoration.
• Respond to customer information needs as first line point-of contact relating to meter services and utility programs.
• Investigate, document, and report current diversion, unsafe meter conditions, and abnormal or hazardous system conditions observed.
• Assist as directed in restoration of electric service during outages.
• Perform position responsibilities in accordance with NOVEC policies and procedures and VOSHA safety regulations.

Education and Experience:

• High School Diploma or GED is required. One year of directly related customer service or equivalent experience is desired.
• Successful completion of Meter Reading Proficiency Test within six months of employment is required.

Knowledge, Skills and Abilities Required:

• General knowledge of current diversion and the ability to document such information.
• Ability to communicate effectively and professionally with all levels of staff and the general public both orally and in writing while maintaining professionalism and control in all circumstances.
• Ability to perform all responsibilities in accordance with organizational policies/procedures and VOSHA safety guidelines.
• Anticipate and meet rapidly changing customer needs by quickly refocusing and realigning strategic and operational direction.
• Apply working knowledge and ability to operate a personal computer/laptop and related software such as Daffron, Polaris Workforce, MS Office; and operate G-5 hand held data collection equipment.

WHAT WE OFFER:

• Competitive pay

• Premier health benefits, including an onsite wellness center

• Survivor and Disability benefits

• 401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12%

• Life insurance

• Vacation, Sick and Holiday Leave

• Educational Assistance

• Annual Company Events

If you're ready to take the next step towards advancing your career, apply today! NOVEC is an equal opportunity employer and participates in E-Verify. We do not provide sponsorship or relocation for this position.