Case Manager (Multicultural Center)

Working at Northern Virginia Family Service (NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS’ breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. At NVFS, we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions.

Join the NVFS Family: We are looking to hire a Bilingual -Dari speaking- Case Manager to join the NVFS Multicultural team (MC)! As the MC Case Manager, you will provide individual and group services that help promote the overall wellbeing of trauma survivors, conducts outreach and trainings in the community, serves as liaison with community partners, and in general, represent the case management program in the community. As the Case Manager, you will provide intensive social services case management to MC clients who are typically immigrants and refugees exposed to traumatic experiences including but not limited to domestic violence, sexual assault, trafficking, etc., to ensure their comprehensive needs are met, including social, medical, psychological, spiritual, and legal. As the Case Manager, you will assess client needs, shares resources, makes referrals, and meets regularly with active clients both virtually and in an office setting. As the Case Manager, you will work with a team that supports the goal of moving clients towards greater self-reliance. As the Case Manager, you will also serve as a liaison with other service providers on behalf of clients.

Benefits and Compensation: We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing.

This job has a salary range within the mid-to-high 40s.

In this role, you will be responsible for:

Client Service Delivery:

• Conduct initial screening process, including documentation, to determine client’s eligibility for services under specific grants or contracts.
• Manage caseload of approximately 70 client cases per year; manage development of a client-centered treatment and service plan based on information gathered during assessments and consultations.
• Conduct comprehensive case management assessment to determine individual client strengths, needs, resources and support systems.
• Work with clients to identify and prioritize their needs and establish goals for service.
• Serve as referral/liaison between clients and other internal and external treatment programs.
• Research and coordinate internal and external resources; link clients with community providers to provide collaborative services.
• Make referrals to connect clients to needed resources and services.
• Actively participate in training and case consultation sessions with treatment team including presentations of cases.
• Plan, develop, and facilitate client cultural orientation, workshops and education programs based on community need.
  
  

Compliance and Reporting Requirements:

• Complete appropriate documentation of services provided (e.g. progress notes, outcomes) using NVFS-approved software.
• Maintain client files in accordance with program/licensing/state and NVFS guidelines.
• Perform other indirect service activities that may include: data gathering, report and proposal writing, and other Agency committee work as directed by supervisor.
  
  

Meeting and Community Outreach/Resource Participation:

• Create and maintain partnerships with local service providers and faith communities.
• Maintain and update a list of resources and services accessible by trauma survivors.
• Represent the MC and NVFS effectively in the community and maintain communication with multiple coalitions, councils, and tasks forces; act as a liaison with community, civic, and business groups on behalf of the program; participate in appropriate community task force committees.
• Provide trainings to increase service providers’ ability to respond effectively to the needs of immigrants, refugees, asylum seekers and other trauma survivors.
  
  

Other:

• Participate in regular supervision with supervisor and provide regular updates and preparing case presentations.
• Remain current on knowledge of standards and other program-related information.
• Participate effectively and positively in required Program and Agency meetings and trainings.
• Enter data for record keeping and reporting to meet relevant guidelines.
  
  

Your Background: We understand that you may obtain skills through a variety of professional, personal, educational, and volunteer experiences.

• Oral and written fluency in English; bilingual fluency in Dari language required.
• Must have one of the following:
• Bachelor’s degree with at least one (1) year of professional social work or case management experience; OR
• At least two (2) years of professional social work or case management experience
• At least one (1) year of experience working with victims of domestic violence, immigrants, refugees and or/other trauma survivors.
• Must be able to develop client relationships that facilitate effective assessment and delivery of services that support client self-sufficiency.
• Demonstrated knowledge and understanding of Trauma-Informed approaches to service delivery.
• Prior experience in developing and providing group-based trainings and workshops for client populations, community members, and/or professionals a plus but not required.
• Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet; working knowledge of Microsoft Office Suite.
• Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.
  
  

Additional requirements:

• Successful completion of background checks and TB test required upon hire
• May be called upon to work beyond normal working hours
  
  

NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace.

NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ individuals, other members of marginalized communities, veterans and national service alumni.