Sports Betting Concierge

POST: November 8th, 2024 DEADLINE: Until Filled

JOB DESCRIPTION

POSITION: Sports Betting Concierge

DEPARTMENT: Gaming

SUPERVISOR: Senior Sports Betting Concierge

LOCATION: Resort

EMPLOYMENT: Part-Time

SALARY/PAY RATE: $13.00-$16.00 per hour (Non-Exempt) D.O.E

LICENSE STATUS: Key-Employee

DESCRIPTION:

The Sports Betting Concierge is responsible for retail operations in the Sportsbook in

conjunction with the Senior Sports Betting Concierge to ensure an enjoyable environment

for all Guests and staff. The Sports Betting Concierge will be responsible for ensuring

high levels of customer service by identifying Guest needs, properly explaining the

products offered, taking the Guest’s Sportsbook wagers and to ensure the Guests are

impressed with the professionalism of the Sportsbook. They are to add to the exceptional

experience for each Guest.

RESPONSIBILITIES:

• Welcome all clients in a professional manner with a professional appearance.

• Shall be required to read, implement, and adhere to all NWCR Policies and

Procedures, LVD Gaming Ordinance, Tribal/State Gaming Compact, NIGC

Minimum Internal Control Standards, Indian Gaming Regulatory Act, LVD

Tribal Internal Control Standards, Title 31 Minimum Internal Control Standards,

NWCR Casino Employee Handbook, Sports Betting Department Policy and

Procedure Manual.

• Accurately process a high quantity of small and large denomination client

transactions including placing sports wagers.

• Experience in gaming or relevant high volume cash handling

• Answer any client questions relating to sports betting or the Sportsbook mobile

app.

• Maintain a clean and safe work environment.

• Environment control, including TV & audio management ensuring customer

satisfaction.

• Effectively handle guest concerns and appropriately escalate to supervisor when

necessary.

• Strict adherence to all policies and procedures.

• Must follow all safety policies and procedures.

• To remain in compliance with Casino Regulatory policies and procedures,

employees are required to attend all necessary meetings and trainings facilitated

by Management.

• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED.

• Strong customer service skills and ability to communicate with Guests.

• Excellent written and verbal communication skills

• Proficiency with computers, specifically Windows OS

• Willingness to work a varied and flexible schedule consisting of nights, weekends &

holidays.

• Ability to perform well in a high-pressure environment.

• Sports betting knowledge

• Ability to work varying shifts including nights, weekends, and holidays.

• Must pass background checks and other pre-employment screenings necessary to

receive and maintain a Gaming License.

PHYSICAL REQUIREMENTS:

• Must be able to lift 50 pounds, sit, stand, or walk for long periods of time and move

• Must have the ability to push, pull, reach, bend, twist, stoop and kneel.

• Must be able to work in a noisy environment.

We are dedicated to a culture of high performance and ensuring our staff is set up to

deliver their best. We offer a fast-paced, dynamic work environment where emphasis is

placed on our most important asset: our people. If you are driven and in search of a new

opportunity that values people, creativity, opportunity, results, and a commitment to

excellence – then this is where you want to be!

The above statements are intended to describe the general nature and level of work performed by people assigned to

this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills

required of personnel so classified. Management retains the right to add or to change the duties of the position at

any time. Must be able to pass a pre-employment drug screen and applicable background checks related to the

position.

PREFERENCE FOR HIRING:

Preference shall be given when it is established that the applicant meets the

qualifications as stated in the job description. The following order shall be adhered

to for hiring:

• Enrolled LVD Tribal Member

• Parents/Legal Guardian of LVD Tribal member children and spouses of

• Other Native Americans

• All Others
  

Date Approved by LVD Gaming Commission: 05/16/2023.

Date Approved by the Public Enterprise Finance Commission (PEFC): 08/29/2023

Northern Waters Casino Resort

P.O. Box 129, N5384 US 45

Watersmeet MI, 49969

Email: hr@lvdcasino.com

Website: http://northernwaterscasino.com/Content/Careers.cfm

Phone: 906-358-4226 Ext. 7318 Fax: 906-358-4913