What are the responsibilities and job description for the (Student Position) Information Technology position at Northern Wyoming Community College District?
Position Details
POSITION REQUIREMENTS
Job Title
(Student Position) Information Technology (IT) Night Helpdesk
Department
Information Technology Services
Location
Sheridan
Posting Category
Student - Sheridan
Desired Start Date
08/25/2025
Hourly Rate (if applicable)
10.00/hour
Hiring Range
Full Salary Range
Benefits Summary
Months Worked Annually
Typical Work Schedule
- Tentatively 2 positions available; Based on Class Schedule
- Working hours, Monday-Friday, 8 am to 5 pm
- Evening events from 5 pm to 9 pm. Possibility of working weekends if events are scheduled
Position Information
Posting Number
20150927P
Job Posting Date
04/10/2025
Initial Review Date
Open Until Filled
Yes
Job Summary
Support end-users of NWCCD and assist IT Staff. Tier 1 support. Facilitate internal and external entities with campus events.
Reports To
Mark Naus, IT Technical Director
Education/Qualifications
- Good Conduct and Academic Standing with the college
- Sheridan College Student currently enrolled
- Cumulative GPA of 2.0 or greater
Knowledge, Skills & Abilities
- Customer service experience
- Basic computer skills
- Familiarity with Microsoft Windows operating systems and Office Products
- Familiarity with college student portal, student account activation and setup
Working Conditions/Physical Requirements
- Ability to lift 30 lbs
- Working hours, Monday-Friday, 8 am to 5 pm
- Evening events from 5 pm to 9 pm. Possibility of working weekends if events are scheduled
About Northern Wyoming Community College District
Sheridan College is located in historic Sheridan, WY at the foot of the beautiful Big Horn Mountains, minutes away from a variety of outdoor recreational activities. Sheridan is ranked “America’s Top Western Town” by True West magazine and is a vibrant community. Sheridan College is a vital component in the community.
NWCCD also includes a small campus site in Buffalo, WY.
NWCCD also includes a small campus site in Buffalo, WY.
Experience
Special Instructions to Applicants
Job Duties
These are the job duties for required of the position.
Percentage of time
100%
Responsibility/Duty
- Answer all support helpdesk calls, 30%
- Troubleshoot end-user issues, 10%
- Support video conference courses and classrooms, 10%
- Support on campus events, 20%
- Assist IT staff with classroom/staff/faculty upgrades and updates,30%
