What are the responsibilities and job description for the Housekeeping Staff position at Northgate Resorts Jellystone Park?
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Housekeeping Team is comprised of three main positions: Cabin Attendant, Inspectors, and Laundry Attendants. This team is responsible for cleaning, maintaining, and verifying the cleanliness of the park cabins, lodges, and other company-owned, private guest quarters and all accompanying linens. This is a SEASONAL, full-time or part-time position and reports to the Executive Housekeeper.
DUTIES & RESPONSIBILITIES
Cabin Attendants are responsible for cleaning and maintaining the park cabins, lodges, and other company-owned, private guest quarters.
- Safely maintain assigned housekeeping equipment and supplies
- Ensure cabins are properly stocked and equipped
- Remove trash and used linens from the guestrooms to prepare for the housekeeper to clean
- Set climate control on approved temperature settings
- Report maintenance issues discovered while cleaning
- Record location and turn in lost and found items
- Participate in other projects and activities as assigned
Housekeeping Inspectors are responsible for regular inspections of cabins and lodges, and the verification of the cleanliness is at or above brand standards.
- General Duties
- Inspect cabins, lodges, and any other company-owned, private guest quarters
- Ensure cabins are properly stocked and equipped
- Report maintenance issues or damages discovered while cleaning/inspecting; ensuring follow-through on the reported issues
- Monitor temperature controls and appliances to ensure all are off or set to proper levels
- Work with housekeepers to clean all guestrooms
- Record location and turn in lost and found items
- Safely maintain assigned housekeeping equipment and supplies
- Participate in other projects and activities as assigned
- Inspect cabins, lodges, and any other company-owned, private guest quarters
- Administrative Duties
- Mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded; Reviews results of inspections with Cabin Attendants and Housekeepers; coaches and drives accountability and performance improvement
- Uses reservation system to properly communicate room status; verifies stayovers, reports early check-outs, and communicates issues and discrepancies with the Guest Relations team.
Laundry Attendants are responsible for all laundry and linens of the park; cleaning and verifying that cleanliness is at or above brand standards.
- Collect & sort linen into appropriate groups for washing
- Separate stained linen from other dirty linen and treat according to policy and procedures
- Transporting substantially large loads (wet and dry) in terry carts to the laundering area
- Load and unload washers, dryers, and fold linens to company standards
- Monitor supplies to ensure the department is well-stocked and organized; reporting any shortages to the Manager for re-ordering
- Clean appliances and equipment, observe and report maintenance issues discovered while cleaning
- Track discarded linens and report to Executive Housekeeper for the replenishing of stock
- Record location and turn in lost and found items
- Participate in other projects and activities as assigned
- May assist teammates in collecting and delivering soiled linens to the laundry room
- May assist teammates with cleaning duties
EDUCATION/TRAINING/EXPERIENCE
- Housekeeping experience preferred but not required
QUALIFICATIONS/REQUIREMENTS
- Basic computer skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
- Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
ESSENTIAL PHYSICAL DEMANDS
- Able to lift up to 50 lbs
- Must be able to remain in a stationary position
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, etc.
- Constant exposure to outside weather conditions
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
