What are the responsibilities and job description for the Clinic Manager III position at NorthLakes Community Clinic?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Clinic Manager ensures patient safety, quality of care, and access to all clinical services; directs all functions related to operations and clinical practices of site. Maintains compliance with regulatory agencies. Ensures that all services are functioning on an integrated level.
Our Ashland clinic has 11 service lines including behavioral health, recovery, medical, chiropractic, dental, pediatric therapies, nutrition therapy, optometry, psychiatry, prescription services, and patient supports.
Essential Functions of the Job:
- Acts as the single point of contact for all site operations and delegates accordingly.
- Identifies needs for growth in collaboration with providers and leadership staff.
- Oversees clinical and/or administrative staff at assigned site or sites.
- Works with members of Management Team (Human Resources, IT, Billing, Finance, Marketing, QI, Facilities, operations, and Integration) in the development and implementation of PDSA projects, protocols, policies, and procedures.
- Ensures that the site is appropriately and adequately staffed at all times.
- Manages provider scheduling changes. Consults with specific Clinical Director and Chief Operations Officer.
- Manages (non-provider) employees’ performance and conduct performance evaluations.
- Assesses need for additional resources; provides resources when appropriate.
- Manages site budget.
- Represents the organization as an ambassador; working with other Clinic Managers and Supervisors within the same region to ensure consistent communication with external partners.
- Works with the Director of Regional Operations in the implementation and coordination of on-site QI activities.
- Attends management meetings and related trainings.
- Ensures compliance with established organizational policies including but not limited to, clinical, safety, financial, and personnel, etc.
- Works with the Safety Manager to ensure appropriate safety trainings are being held and attended by staff.
- Accountable for employee compliance for required trainings and vaccinations/ immunizations
- Responsible for communications/ sharing of site specific dashboards and QI data with providers and staff
- Make site/ local decisions impacting workflow, staffing and budget items.
- Works with Director of Regional Operations to identify and manage risk to the organization.
- Adhere to NorthLakes Management Competencies:
- Business Acumen
- Change Management
- Communication Skills
- Delegation
- Decision Making
- Problem Solving
- Teamwork
Qualifications and Education Requirements
Bachelor’s Degree (B.A. or B.S.) or equivalent; or three to four years related experience and/or training; or equivalent combination of education and experience.
Preferred Skills
- Microsoft Office knowledge
- Electronic Health Record
- Experience with Budget development and implementation.