What are the responsibilities and job description for the Member Relationship Representative, Full Time, Grayling position at Northland Area FCU?
Member Relationship Representative
The Member Services Representative position at Northland Area Federal Credit Union is a customer-focused role that combines financial expertise with exceptional service delivery. This position serves as the primary point of contact for both internal and external members, handling a wide range of financial transactions and services while maintaining strict attention to accuracy and confidentiality.
What Makes You a Great Fit?
The ideal candidate combines the qualities of being unselfish and approachable, patient and conscientious, and analytically precise in their work. The role requires working in a typical office environment, processing various financial transactions, opening new accounts, and providing detailed product information to members. A successful teller must demonstrate strong mathematical skills, maintain up-to-date knowledge of credit union products and services, and deliver service with unwavering professionalism while adhering to established procedures. The position demands a steady, methodical approach to work, with an emphasis on repeatable, high-quality results and careful attention to detail.
Key responsibilities:
- Meets all sales goals as established
- Handling cash transactions, providing account information, and serving as a trusted financial partner to members while upholding the credit union's service promises.
- Greet and welcome members and visitors to the credit union in a courteous, professional and timely manner
- Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records
- Research and resolve account related discrepancies. Report any discrepancies to the supervisor as necessary; May provide assistance to other MSR staff performing this task
- Provide information on and promote all credit union products and services based on member’s needs; Actively cross sell products
- Process mail transactions
- Assist members in balancing their accounts
Qualifications Required:
Must possess and maintain a valid driver’s license
Qualifications Desired:
Previous credit union, financial institution, cash handling, member service, sales or related experience
Northland Area FCU is an Equal Opportunity Employer
