What are the responsibilities and job description for the Hardware Technician position at Northland Business Systems?
Note: Applicants must reside in Minnesota
Northland Business Systems is looking for a Hardware Technician in/around Burnsville, MN. This position will be working primarily in logging and dictation will be a secondary responsibility. The Hardware Technician is responsible for the installation, maintenance, troubleshooting, and repair of computer hardware, peripherals, and network equipment. This role requires strong problem-solving skills, technical expertise, and the ability to provide excellent support to end-users. This position includes travel to on-site as well as occasional out-of-state travel.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
● Proven experience as a Hardware Technician or similar role
● Strong knowledge of computer hardware, peripherals, and network devices
● Familiarity with diagnostic tools and testing equipment
● Ability to disassemble, repair, and reassemble hardware components
● Basic understanding of operating systems (Windows, macOS, Linux)
● Ability to create and manage tickets and projects consistently and thoroughly
● Ability to update and/or provide customer documentation in BMS ticketing system and IT Glue
● Skilled at providing friendly and quality customer service
● Knowledgeable in and skilled at using Outlook, Teams, Word, Excel and any other programs that meet company needs
● Willingness to be a self-starter by taking on a variety of tasks to best serve the client and their project work
● Ability to possess strong communication skills internally and with the customer to meet their service needs
● Ability to have a strong attention to detail
● Ability to contribute and collaborate well on a team
● Ability to identify, investigate, and troubleshoot problems to find solutions
● Ability to adapt to provided tools including IT Glue, Log Me In, Kaseya, etc
● Knowledgeable about conflict resolution techniques and willingness to use them
Qualified Applicants must have at least 1 to 3 years of experience with hardware support and troubleshooting.
Northland Business Systems provides a comprehensive benefits package, including but not limited to Health Insurance benefits, LTD, STD, Life/AD&D, Paid Time Off, 9 paid holidays, and a 401k company match. We strive to maintain our competitive salaries for the market, ensuring we have our hard working employees' wellness in mind.
Salary : $16 - $20
