Application Engineer

Description

Northland Control Systems, Inc. is looking for a Embedded Application Engineer in Mountain View, CA. 

The Embedded Application Engineer is to provide exceptional and high-quality support for all internal and local partners technicians.  Excellent, in-depth knowledge of company products and programs as well as communicating professionally, effectively and with urgency to technicians, local service providers (LSP’s), management and colleagues.

What type of candidate Northland is looking for?

We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracing accountability, all while having fun! Our culture and team are some of our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment.

What you will love about this job.

You will be working for an amazing company in a challenging environment that employs the most exceptional type of people. 

Responsibilities:

• Utilize service management system to track and report service updates with stakeholders and support staff.
• Coordinate service with vendors and enforce service level agreements when applicable.
• Perform root cause analysis and basic troubleshooting to remediate system and device failures.
• Gather operational requirements for security initiatives and extract technical requirements to determine technology scope of work.
• Maintain records and frequently update project management system with all relevant information for all assigned projects.
• In collaboration with the business unit, propose project ideations for future consideration.
• Collaborate with Project Managers and Security Architects to plan and execute new builds on time and within budget.
• Through support staff, ensure ongoing consistent quality of service from contractors.
• Assist with scheduling, budget forecasting and expense audits as it pertains to security technology.
• Perform routine functions on systems such as; managing users and configuring devices.
• Other duties as may be assigned by Global Security Technology leadership.
• To work in compliance with the company’s health and safety standards and requirements, with the safety of self and others in mind at all times. 
• Other duties as assigned. 

Qualifications

• Bachelor’s degree in Information Technology or related field or installation field experience. 
• Must have 3 years of security industry experience. 
• Certified in Lenel  
• Certifications in Genetec (ACS, VMS)
• Milestone Certification
• Understand segmentation or partitioning in a system. 
• Experienced in configuring networks. 
• Experience and understanding of enterprise system architecture. 

Skills:

• Strong team player, self-motivated and ability to work independently and pro-actively if required.
• Customer-focused with strong written and verbal communications skills
• Open to taking on additional tasks globally as some regional and global travel may be required.
• Proven expertise in managing systems emergencies in an efficient and orderly fashion.
• Ability to efficiently manage multiple tasks, activities, and events simultaneously
• Effectively interact with security vendors and Security Systems Engineers to ensure and maintain quality customer relationships globally.
• Strong interpersonal skills and proven ability to drive results in a multicultural and global environment.

Required Education/Experience:

• Certifications in Genetec Video Management Systems.
• Certified in Lenel.
• Understand segmentation or partitioning in a system. 
• Experienced in configuring networks. 
• Experience and understanding of enterprise system architecture. 
• Valid State driver’s license.

Work Environment

This position works on the job site/office and from home depending on project assignments.

Expected Hours

This is a full-time position, 40 hours a work week.

Travel

This position requires minimal travel.

Work Authorization

Must be authorized to work in the country of employment.

Qualifications