What are the responsibilities and job description for the Customer Outreach Specialist position at Northland Hearing Centers, Inc.?
The Customer Outreach Specialist must possess a high level of motivation, a strong level of open mindedness and adaptability, and an exceptional level of empathy, confidence, persistence, and patience. Must be able to communicate effectively and professionally with a wide range of hearing health industry professionals and clients. Must also possess the ability to work independently as well as part of a team, including: exhibiting objectivity, being open-minded towards the ideas and views of colleagues and management, responding to directives, giving as well as taking feedback, and contributing to building team cohesiveness is key to success in this position.
- Make outbound phone calls, send text messages and emails to reengage lapsed customers who have not visited our retail clinics for more than one year
- Utilize relationship building to enhance the patient experience
- Operate and maintain high level of detail accuracy
- Intake, process, and relay relevant information regarding patient feedback
- Be knowledgeable about scheduling procedures and Starkey HearCare's Customer Care Center best practices
- Expertise regarding appointment type and referral source selection
- Develop advanced knowledge of operating systems and digital resources
Qualifications:
- High school education or equivalent work history
- History of successful phone-based customer interaction required
- Good computer skills and knowledge of Microsoft Office software including Word and Excel
- Be adept in using search tools, browsers, and email features including attaching files to correspondence
- Ability to organize and multitask between phone calls, emails, and text messages in conjunction with communicating with the team
- Proficient problem-solving, analytical abilities, communication, organization, and interpersonal skills required
- Friendly, upbeat, and positive attitude as well as the ability to work independently and as part of a team
- High level of motivation
- Ability to consistently provide recommendation(s) for enhancing patient experience and overcoming objections
We are proud to offer:
- A comprehensive benefits program which includes health insurance, dental insurance, vision insurance, paid time off, paid sick time, paid holidays, 401k, company paid life insurance, hearing aid discounts, access to telemedicine services and more.
- The chance to work with Starkey Hearing Technologies; The most innovative and ground breaking hearing device manufacturer in the industry.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
