What are the responsibilities and job description for the Field Operations Manager position at Northline Roofing, LLC?
WHO WE ARE:
DO IT RIGHT. DO IT DIFFERENT. GIVE BACK.
At Northline Roofing, we’re not just another roofing company; we’re a team of passionate professionals driven to make a real impact. Based in Charlotte, NC, we are transforming the roofing industry with innovative approaches and a commitment to excellence. We’re looking for a Field Operations Manager to help us elevate our operations and lead our crews to success.
If you have a track record of managing field operations, thrive in a fast-paced, dynamic environment, and have experience overseeing warranty departments, we’d love for you to join our growing team. Help us deliver exceptional service while making a difference in our community!
WHAT YOU WILL DO:
- Manage Field Operations: Oversee day-to-day field operations, ensuring that crews are aligned with project goals, safety standards, and timelines. Your leadership will ensure smooth operations on every job site from start to finish.
- Recruit, Hire, and Train Supervisors & Technicians: Lead the hiring process for field supervisors and technicians. You’ll ensure we build a strong, capable team by recruiting top talent, training, and mentoring them for success in the field.
- Oversee Warranty Department: Manage and oversee the warranty department, ensuring that all warranty claims are handled promptly and professionally. You will develop and implement processes to ensure warranty services meet customer satisfaction and maintain the quality and integrity of our work.
- Set Up Processes and Procedures: Develop and implement standardized processes and procedures for all aspects of field operations, including warranty services. This will include ensuring consistency, improving efficiency, and maintaining quality control across all projects.
- Oversee Crew Performance: Support field supervisors and technicians to ensure they are equipped with the tools, resources, and guidance needed to deliver high-quality work. Your leadership will empower them to succeed and exceed client expectations.
- Ensure Quality & Safety: Your focus on safety and quality will be paramount. You’ll ensure compliance with safety regulations and conduct site inspections to uphold our high standards of workmanship.
- Troubleshoot & Problem-Solve: Field challenges are inevitable, but you’ll be the go-to leader for quick, practical solutions. Whether it’s a supply chain issue, a scheduling conflict, or on-site concerns, your problem-solving skills will keep projects on track.
- Client Relationship Management: Regularly engage with clients to ensure expectations are met, resolve any field issues, and provide updates on project progress. Your relationship-building skills will help us deliver an outstanding customer experience.
- Optimize Operational Efficiency: Identify areas for process improvements and help implement systems that streamline field operations, reduce delays, and increase productivity. Your strategic mindset will contribute to operational excellence.
WHAT YOU BRING TO THE TABLE:
- Leadership in Field Operations: You bring hands-on leadership experience in managing crews, field supervisors, and projects. Your ability to lead by example and keep teams motivated and focused is key to your success.
- Experience in the Trades: You have a solid background in managing field operations, ideally within the home services or construction industries, with a deep understanding of roofing projects.
- Recruitment & Team Building: You have experience recruiting, hiring, and training field supervisors and technicians. You know how to build a strong, high-performing team that works well together and meets operational goals.
- Experience in Warranty Management: You have experience overseeing warranty departments, managing warranty claims, and implementing processes to ensure customer satisfaction and timely resolutions.
- Process & Procedure Development: You have experience creating and implementing operational processes and procedures that improve efficiency, consistency, and overall project outcomes, including for warranty services.
- Budget & Cost Control: You can effectively manage project budgets and ensure that field operations remain cost-effective without compromising on quality or safety.
- Problem-Solving Mindset: You stay calm under pressure and are known for finding practical solutions when challenges arise in the field.
- Safety & Compliance Focused: You understand the importance of safety on the job site and have a strong track record of ensuring compliance with industry standards.
- Tech-Savvy: You’re comfortable using project management tools and software to track operations, manage schedules, and report on progress.
WHAT WE OFFER:
- Full Support from Day One: We provide all the tools, equipment, and resources you need to succeed, including a company truck and gear.
- Competitive Salary & Performance Bonuses: Your experience and contributions will be recognized through a competitive salary and performance-based bonuses.
- Health Insurance Reimbursement: Your health and well-being are important to us, so we offer health insurance reimbursement to help you stay covered.
- Paid Time Off (PTO): Enjoy the time off you deserve to recharge and maintain a healthy work-life balance.
- Career Growth Opportunities: As we continue to grow, so will your career. We’ll support your professional development and provide opportunities for advancement.
- A Supportive Team: At Northline Roofing, we are a close-knit team that believes in working hard, playing hard, and always having each other’s backs.
THE VIBE:
We’re not your typical roofing company. We’re a fun, energetic crew that values self-growth, teamwork, adventure, and a balanced lifestyle. Whether it's hiking, working out, or enjoying the local scene, we believe in making the most of life outside of work.
If you’re ready to make an impact in the roofing industry, lead a dynamic field team, and be part of a company with heart, we want you on our team!
Ready to lead the charge in field operations?
If you’re ready to take your field operations experience to the next level, we’d love to hear from you. This isn’t just a job—it’s an opportunity to help shape the future of Northline Roofing!
Salary : $75,000 - $85,000