What are the responsibilities and job description for the IT Support Intern position at NorthMark Strategies?
The Company:
NorthMark Strategies is a multi-strategy investment advisory firm that provides strategic advice, asset management, and value-added professional services to investors, investment managers, and privately owned operating companies around the world. Our company’s mission is to integrate world class investments, operational excellence, and exceptional talent. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities. Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. We provide individuals with the opportunity to extend beyond boundaries and be in an optimal position to unlock exceptional value and drive unprecedented growth.
The Position:
The IT Support Intern will play an essential role in our IT Support team by providing end-user support (Tier 1), with occasional Tier 2 support as knowledge of the environment is learned. They will report to the IT Support Manager and work with staff at NorthMark & its group companies to ensure IT issues are solved in a timely and efficient manner. The incumbent ensures our office devices and technology are installed, configured, and maintained properly so our staff can be productive. The support environment involves regular office attendance in the New York office. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task. Candidate will exhibit intellectual curiosity in their interest of IT with an aptitude for applying computing concepts and skills to solve real problems.
Responsibilities:
- Provide Tier 1 Support
- Provide 1st and 2nd level end-user support for office devices and technology including Laptops, printers, multifunctional devices, smartphones with a focus on customer support. Candidate must truly enjoy helping others and solving problems to succeed in this role.
- Physical setup of workstations, laptops, and smartphones.
- Responsible for working and tracking incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system.
- Escalate issues (Tier 2 and 3) to the appropriate parties inside or outside the company and track resolution.
- Install, configure, and provision end-user devices for onboarding, as well as secure retirement of devices and removal of company resources during offboarding.
- Set-up and provide user support for our video conferencing rooms and systems.
Requirements:
- Excellent team player with the ability to positively encourage and influence others.
- Ability to multi-task with strong attention to detail.
- Enjoy working in a fast-paced, agile environment, and resolve unplanned incidents quickly.
- Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms.
- Ability to maintain a professional service level when dealing with fast-paced end users and VIPs.
- Desire to learn and become familiar with new areas of technology.
- IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required.
- Direct Microsoft 365 experience is preferred, including knowledge of Entra and Intune
- Enterprise Architecture experience preferred
- Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.)
- Ability to isolate problems with end user devices.
- Working knowledge of Microsoft Office suite (PowerPoint, Excel, Word, Outlook)
