Associate, Operations

As an Associate, Operations you will lead digital account opening initiatives, prepare client deliverables, facilitate essential client paperwork, and champion technology-driven innovation across the firm. Working in a collaborative team environment, you will help elevate our culture of innovation and exploration, inspiring others in their contributions to NorthRock’s success.

Key Responsibilities/Essential Functions

Client Reporting/Operations

• Collaborate with Advisors and Client Service Associates to deliver exceptional client service and implement efficient operating procedures.
• Review and complete deliverables for client meetings, ensuring accuracy and completeness.
• Facilitate digital account opening initiatives to streamline processes.
• Maintain and update client portfolio data and support outside account aggregation tools.
• Ensure timely and accurate processing of statements and deliverables.
• Prepare Advisors with all necessary meeting materials.

Technology

• Co-manage NorthRock’s technology platform with the Operations team and support from managed service providers.
• Handle administrative functions such as user account maintenance, reporting, dashboards, process workflows, and routine technology tasks.
• Serve as a strategic partner to identify creative solutions to operational challenges, balancing innovation with pragmatic solutions.

Innovation

• Quickly understand and address business issues and challenges.
• Proactively identify opportunities for innovation across NorthRock.
• Share best practices, industry trends, new technologies, and insights across the company.
• Collaborate on and host training sessions to inspire ingenuity, drive innovation, and enhance skillsets across the organization.
• Performs other duties as assigned.

Position Requirements

Formal Education & Certification

• Education: Bachelor’s degree in Finance, Economics, Business, or a related field from an accredited institution with a minimum GPA of 3.5.

Knowledge & Experience

• Operations Experience: Prior experience in Operations within a Registered Investment Advisory (RIA) firm is preferred.
• Technical Skills: Proficiency in MS Office Suite (Excel, Word, PowerPoint); experience with CRM software (e.g., Salesforce) is beneficial.
• Financial Services Knowledge: Experience or a strong desire to work within the financial services industry.

Personal Attributes

• Project Management: Proven project management skills, including a history of process improvement and department growth.
• Communication: Strong written and verbal communication skills.
• Technical Proficiency: Comfortable with Microsoft Office, Apple iOS, and various tech platforms.
• Adaptability: Flexibility with hours and scheduling; willingness to work overtime as needed.
• Professionalism: Demonstrates emotional maturity, discretion, and a professional mindset in all interactions.
• Collaboration: Ability to work both independently and as part of a team.
• Attention to Detail: Highly organized with the ability to manage multiple projects simultaneously.

Our Compensation & Benefits

• The estimated hourly rate for this role is $25.06 - $39.15 per hour. Base salaries are determined based on job-related knowledge, skills, experience, and geographical work location. In addition, depending on the role, many roles are eligible for variable pay such as bonuses, commissions, and/or long-term incentives. To energize and inspire, we offer comprehensive benefits, including a company-funded ESOP and strong retirement plans, tuition reimbursement, comprehensive healthcare/dental/vision coverage, and generous Paid Time Off (PTO).

Work Conditions

• Work Authorization: Must be authorized to work in the United States.
• Background Check: Successful completion of a criminal background check is required.
• Availability: Full-time schedule varies by season. During peak periods (e.g., quarter-end), hours may adjust to meet business needs. Traditional schedule is Monday – Friday, 8:00 a.m. – 6:00 p.m.
• We are committed to providing reasonable accommodations to individuals with disabilities. If you require assistance or accommodation during the application or employment process, please contact the People Team at PeopleTeam@NorthRockPartners.com.
• NorthRock Partners is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. We provide an inclusive and welcoming environment for all employees and applicants.