Medical Assistant

Summary/
Objective

The Medical Assistant assists NorthShore providers with treating patients and utilizing established NorthShore clinical guidelines. This position may have assignments in various specialties and is responsible for maintaining the clinical standards of care to help ensure that quality patient care is always provided. This role is expected to be both proficient and confident in all Northshore clinical competencies.  

Essential Functions

• Performs ancillary tasks (weight, height, blood pressure, pulse, urinalysis, pregnancy tests, glucometer, etc.) and documents results in the patient’s EHR chart.
• Screens patients to obtain chief complaint, medical history, allergy information and documents in patient chart.
• Sets up examination room, prepares equipment and aids provider during examination and treatment of patient.
• Maintains awareness of comfort and safety needs of patients.
• Assists provider in minor procedures and ensures sterile techniques are followed.
• Completes all laboratory requisitions accurately and fully to ensure that all specimens are sent to the appropriate laboratory safely and expediently.
• Completes patient in-house laboratory testing requested by the provider, according to CLIA standards and guidelines, and records test results appropriately.
• Gives age-appropriate vaccinations, and records vaccination information into Indiana CHIRP database system.
• Explains procedures and treatments to patient to gain cooperation, understanding, and alleviate apprehension.
• Responds to life saving situations based upon clinical standards, policies, procedures, and protocol.
• Maintains stock, inventory and requisitions supplies, as needed.
• Sterilizes instruments and ensures that infection control policies are followed.
• Records and maintains accurate clinical information in the patient’s EHR chart.
• Contacts patients regarding lab results, and if abnormal, coordinates follow up appointment.
• Completes provider order log, sends patient reminder letters, if necessary, and tracks patient test results.
• Ensures appropriate follow up is completed on all provider reviewed results and consults.
• Completes the necessary competencies of staff by reviewing knowledge and technique and assisting with any deficiencies.
• Maintains top quality proficiencies across all training areas in daily work.
• Attends meetings and training sessions as required.
• Executes other assigned tasks as requested by management.
   

*These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities.  The position will include other duties as assigned and duties are subject to change at the management's discretion.

Competencies

• Planning and strategic foresight
• Responsible Decision Making and Problem Solving
• Integrity and accountability
• Innovation and creativity
• Adaptive and flexible
• Leadership, teamwork, and conflict resolution
• Professionalism and work ethic
• Empathy

Work Environment

Work is performed in an ambulatory care environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.

Required Role Qualifications

• Minimum required education per state of Indiana/HRSA
• Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing

Preferred Role Qualifications

• Two years of experience working within a healthcare setting.
• Bilingual preferred
• Required experience (if any)
• Phlebotomy

Required Skills

• Ability to analyze situations and solve problems at strategic and tactical levels
• Excellent interpersonal and customer service skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Practiced at organization and planning
• Employ Critical thinking and problem solving
• Maintains composure and operates with emotional intelligence
• Ethical reasoning and decision-making
• Strong attention to detail
• Receptive and responsive to feedback
• Excellent verbal and written communication skills
• Time management, prioritization, and sense of urgency
• Proficient with Microsoft Office Suite or related software
   

Physical, Visual, and Audible Requirements

1. I acknowledge that I may be exposed to infectious and contagious diseases.
2. I acknowledge that I may be in contact with patients under a wide variety of circumstances.
3. I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.
4. I acknowledge that I may occasionally be subject to irregular working hours.
5. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.

*Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.