Medical Assistant/Patient Support Assistant (MA/PSA) - Orthopedics - Skokie

Position Highlights:

• Position: Medical Assistant / Patient Support Assistant
• Hourly Pay Range: $17.50 - $28.84. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
• Endeavor Health is currently conducting a comprehensive review of our compensation structure. The new minimum for this role will be adjusted to $19.89 base pay hourly rate beginning with May 2025 paychecks.
• Location: Skokie IL
• Full Time/Part Time: Full Time
• Hours: Monday-Friday, 8:30am -5pm

What you will do:

• A dual role that skilled office and clinical support to case management and serve as a liaison between the orthopedic team and patient to coordinate care.
• Prepare patient charts and staff schedules; set up for meetings; arrange clinical and care services; administrative tasks such as faxing, photocopying; making phone calls to communicate with patients, families and other members of the care team.
• Functions as a member of the patient's care management team while delivering exception customer service, ensuring patient safety, privacy and loyalty.
• This role may help answer phones, schedule appointments, and gather general information to register patients.
• Verifies patient information by interviewing patient; reviews and/or records medical history; confirms purpose of hospitalization.
• Keeps equipment operating by following operating instructions; troubleshoots breakdowns; maintains supplies; performs preventive maintenance and calls for repairs as need-ed.
• Scans patient related documents
• Prepares and faxes referral packets for transfers to Skilled Nursing Facility, Home Health Care agencies, Hospices, Durable Medical Equipment companies and transfers to differing levels of care.
• Assist the department in maintaining requests for community based services; receive and document authorizations requested.
• Receive authorizations/reference codes from insurance companies via phone and fax, document and forward to the assigned registration staff

What you will need:

• Education: High school diploma or equivalent work experience is required. Graduate of an accredited medical assisting program is preferred, but not required.
• Excellent verbal and written communication skills with the ability to clearly communicate.
• Interpersonal skills necessary to interact effectively with patients, team members, physicians and maintain team-oriented relationships.
• Ability to effectively learn technical skills to perform essential functions within allocated time frame.
• Ability to work efficiently with minimal supervision while exercising attention to details and independent judgment within stated guidelines.
• Ability to maintain high customer service standards.
• Proficient computer skills and the ability to learn and effectively utilize department specific software systems.
• Ability to work a flexible schedule as part of a team.
• Ability and willingness to float between multiple locations when needed
• Certification:CPR certification through the American Heart Association required; Medical Assistant Certification (AMT or AAMA) is preferred, but not required.
• Experience: One year of work experience required, previous experience working in a medical office (or related field) is preferred. On the job training is provided for those who do not have previous medical assistant training or experience.
  

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.