What are the responsibilities and job description for the Client Operations Associate position at Northside Elevator?
Why Northside?
Northside is family-owned, family-led, and leads the state in feed manufacturing. We are not just building a business; we are transforming an industry. Since 1948, our primary mission has never wavered—that is to be the most trusted and dependable partner in serving the agricultural industry. Our spectrum of individualized consulting, services, and products is unmatched and our relentless commitment to helping assure the success of our clients is our core ambition. You will love working here because we have purposeful work, growth opportunities, and benefits that matter.
Job Overview
The Client Operations Associate is responsible for providing excellent service and efficient support in various aspects of the sales fulfillment process. This role involves managing daily client interactions, processing orders, and facilitating transactions to ensure smooth operations while maximizing the client experience. Serving as a vital link between clients and operations, the Client Operations Associate ensures the successful delivery of products and services through a seamless sales process. The Client Operations Associate must comply with all company policies, procedures, industry standards, and regulatory requirements.
Key Responsibilities
- Communication : Professionally and promptly respond to phone, email, or text inquiries to address client questions, provide accurate account or product information, and resolve issues effectively and efficiently.
- Feed Order Management : Accurately process and manage client feed orders. Coordinate with operations and logistics teams to ensure timely fulfillment.
- Agronomy Order Management : Handle client requests for agronomy products and services. Collaborate with agronomy sales and operations to meet client needs effectively.
- Walk-In Business : Greet and assist walk-in clients with their inquiries and purchases. Maintain a welcoming and organized front office environment.
Supporting Responsibilities
Job Requirements
o Knowledge of agricultural products, feed, and grain markets are valued.
o Proficient in client relationship management.
o Competent in data entry, Microsoft suite applications, and other relevant tools.
o Positive attitude with a strong team orientation and client focus.
o Excellent time management, organizational, attention to detail, and problem-solving skills.
o Effective interpersonal and communication skills, both written and verbal, with focus on team collaboration.
o Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities and business needs.
Work Environment
To apply for this position, please submit your résumé and a tailored cover letter. In your cover letter, tell us about your passion for this industry, your relevant experiences, and how you align with our company values. Applications without a cover letter may not be considered.