SERVICE PARTS SALESPERSON

Job Description

Job Description

Job Title : Service Parts Salesperson

Department : Parts

Reports To : Parts Manager

FLSA Status : Non-exempt

Prepared By : Human Resource Department

SUMMARY

Sells parts to all customers through the shop.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Assists all shop customers in selecting required parts in a friendly, professional, and efficient manner. Also, works within a team in a positive, efficient manner on a daily basis.
• Answers phone calls, providing price quotes and other information.
• Provides high level of service and integrity to internal customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor when special ordered parts have been received.
• Pulls orders for delivery to technicians, making sure all parts are tagged with RO number.
• Follows up on back-ordered parts.
• Makes sure all internal requests for parts are billed on the service RO.
• Issues credit for parts returned, ensuring that the original RO number is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, and special order parts.
• Keeps rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Maintains professional appearance.
• Works Saturdays on a rotating basis.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

One year experience with parts products and a minimum of two years’ experience as a Parts Back Counter Salesperson. High school diploma or equivalent.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence including work orders and requests from internal customers, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to understand basic principles of automotive technology and parts assemblies.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License

Manufacturer Training

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; talk or hear; walk; stand; finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need a reasonable accommodation for any part of the employment process, please contact us by email at reasonableaccommodation@nsautogroup.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.