Service/ Production Coordinator

Job description: Service/ Production Coordinator

We are seeking a highly organized and detail-oriented Service Coordinator to join our growing team. The Service Coordinator will be responsible for managing and coordinating all aspects of our service & production operations, including scheduling, dispatching, and customer service. The ideal candidate for this role should be flexible, organized, have great time management skills, and excellent communication skills.

Responsibilities will include:

· Answering incoming phone calls for service & sales related requests.

· Responsible for performing all administrative duties associated with processing service contracts, customer changes and supporting the service department as needed.

· Schedule appointments with clients for service & installation related requests while coordinating with technicians’ routes in the field.

· Coordinating third party inspections with inspection companies and our service team.

· Prepare and assign work orders being issued to the service team for daily assignments.

· Communicate day to day assignments with mechanics to coordinate scheduling of service and installations.

· Communicate with customers to schedule appointments and provide updates on service status.

· Maintain accurate records of service requests, work orders, and customer interactions.

· Prepare routine preventive maintenance contracts.

· Provides support to both the sales & service teams, as needed.

Requirements and skills:

· Proven work experience as a Service Coordinator or similar role strongly preferred

· Strong work ethic

· Excellent communication and customer service skills

· Strong record-keeping and analytical skills

· Excellent organizational skills and attention to detail

Benefits:

· Sick Pay

· Paid Vacation/ ET

· Ongoing Job training

· Opportunity for advancement

Work Location: In person - Location: 493 NY-281, Tully, NY 13159

Job Type: Full-time

Pay: $49,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay

Ability to Commute:

• Tully, NY 13159 (Required)

Ability to Relocate:

• Tully, NY 13159: Relocate before starting work (Required)

Work Location: In person

Salary : $49,000 - $60,000