What are the responsibilities and job description for the Cemetery & Funeral Home Office Manager position at NorthStar Memorial Group?
NorthStar Memorial Group is seeking a Cemetery & Funeral Home Office Manager at Valley of the Temples Memorial Park, Hawaiian Memorial Park Mortuary & Diamond Head Mortuary in Kaneohe & Honolulu, HI, on the beautiful Island of Oahu. Join our Oahu Leadership Team which consists of Managing Partner of Operations and Managing Partner of Family Service. You will work directly with them and the Cemetery Superintendent, Funeral Home Managers at our two Funeral Homes. You will have a team of administrative support specialist that will be looking to you for leadership and your example. You and your team will support our care teams who serve our client families as well as support our teams who work tirelessly to advise and facilitate clients planning and protecting their families now and in the future. We Care, We Comfort and We Plan and never stop. With a collaborative team structure, each management team member has the chance to make a lasting impact, driving the entrepreneurial spirit that defines us. We set fair and achievable goals, ensuring every member contributes to our growth and success. Our team is ever-growing, dedication is valued, potential is recognized, and ethical leadership is celebrated.
Responsibilities
Responsibilities
- Support the Managing Partners, Cemetery Caretaker, Supervisors, Funeral Home Managers, (in combo facility) & stand along Funeral Home, & Byodo-In Temple and Gift Shop, all to ensure objectives are met while maintaining a high standard of ethics and meeting budgetary requirements.
- Coordinate the processing of orders and the control of storage inventory for vaults and markers
- Partner with the Grounds/Maintenance Department to ensure the processing of installation orders
- Consistently communicate with families upon request complete
- Hire and train staff to follow business processes
- Motivate location staff to ensure service is above and beyond client expectations
- 3 years of experience in an administrative management role
- Experience in the funeral & Cemetery Industry preferred
- Proficient computer skills including HMIS and MS Office
- Excellent communication skills
- Professional demeanor and service-oriented attitude
- Effective leadership skills and ability to inspire others in their roles and tasks
