What are the responsibilities and job description for the Family Service Supervisor position at Northstar Memorial Group?
NorthStar is seeking a dynamic Family Service Supervisor (Sales) at Restland of Dallas in Dallas, TX. (Dallas County). Our sales teams redefine the way families honor their loved ones. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. Our Sales team is driven, focused, and determined; we lead the industry with personalized options for families to honor their loved ones.
Responsibilities
- Manage, direct, and assist in the initial and continuing training and performance management of assigned sales advisors
- Conduct daily team meetings to review new sales and provide coaching for any development concerns that may arise
- Ensure daily prospecting occurs and that each sales advisor schedules the minimum number of pre-need sales presentations per week
- Observe each sales advisor's pre-need and at-need referral presentation and assist in the perfection of such presentation
- Keep thorough records of leads, referrals, closing ratios, and after-service follow-up results
- Report to the sales manager daily for direction setting and unit status report
Qualifications
- 4 or more years of solid sales experience
- Experience closing and securing the sale
- At least one year of experience in a leadership role
- Effective communication skills
- Va driver's license with a clean driving record (included in background)
- Pre-employment background check
Key Qualities We Seek at NorthStar:
- Compassionate: Compassion is our core value and a non-negotiable requirement for every role at NorthStar. We seek individuals who can offer a caring hand and an open heart, helping our clients celebrate the lives of their loved ones with empathy and understanding.
- Creative: We value creativity and encourage our team members to think outside the box and challenge conventional limits. We look for innovative thinkers who can find new ways to meet challenges and exceed goals.
- Proactive: We need proactive individuals who don't wait for tasks to be assigned. Our ideal candidates are solution-oriented, managing their work and time effectively, and driving results through consultative selling. They anticipate needs and act before issues arise.
Join the Restland Team Today!
NorthStar is recognized as one of USA Todays Top Employers to Work For and has been three years in a row, with a fourth consecutive ranking anticipated soon. We are also consistently listed among the Top 50 Companies to Sell For by Selling Power. At NorthStar, we offer sales careers that not only reward your positive impact on others but also provide the income potential to transform your own life.
Our employees are the best in the world, and we know it. Because we understand the importance of this role and the complexity of a position like this, we work hard for you daily so you can expect the following:
- Unlimited Earning Potential
- Community Support
- Career Advancement
- Customized Training
Exceptional Total Rewards Program, including:
- Uncapped Commission Program we empower our sales team to decide their compensation without limitations
- Insurance Options
- Medical
- Dental and Vision
- Life and AD&D
- Disability Coverage
- Employee Assistance Programs
- Health Savings Account
- Health Reimbursement Account
- 401K with Company match
- Tuition Reimbursement
- Funeral and Cemetery Benefits
- Employee Referral Bonus
- Rewards and Recognition Programs
- Annual Awards and Trips
- And Much More!
Additional Requirements
- Drivers License with a clean driving record is required; we do conduct a criminal background check which does include applicants driving record
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
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