What are the responsibilities and job description for the Licensed Family Service Advisor position at NorthStar Memorial Group?
NorthStar is seeking a dynamic Licensed Family Service Advisor (Sales) at Resthaven Funeral Home and Memorial Gardens in Fredrick, MD (Fredrick County). Our sales teams redefine the way families honor their loved ones. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. Our Sales teams are go-getters; we lead the industry with personalized options for families to honor their loved ones.
NorthStar has been ranked one of USA Today’s Top Employers to Work For three years running, and one of Selling Power’s Top 50 Companies to Sell For, we offer sales careers that reward your impact on others and provide income potential to transform your own life.
Role
Our employees are the best in the world, and we know it. Because we understand the importance of this role and the complexity of a position like this, we work hard for you daily so you can expect the following:
The Licensed Family Service Advisor is responsible for generating pre-need sales for locations in assigned market areas including cemetery property, cemetery merchandise, cemetery services, and prearranged funerals as well as assisting with at-need families.
Responsibilities
NorthStar has been ranked one of USA Today’s Top Employers to Work For three years running, and one of Selling Power’s Top 50 Companies to Sell For, we offer sales careers that reward your impact on others and provide income potential to transform your own life.
Role
Our employees are the best in the world, and we know it. Because we understand the importance of this role and the complexity of a position like this, we work hard for you daily so you can expect the following:
- Unlimited Earning Potential: Enjoy commission-based income based on your sales performance
- Community Support: Help families by offering guidance and support for their final celebrations of life
- Career Advancement: Unlock growth opportunities within our nationwide network of locations
- Stable Industry Opportunity with Comprehensive Training: We provide effective training for a successful career in a stable industry, whether you are new or experienced
The Licensed Family Service Advisor is responsible for generating pre-need sales for locations in assigned market areas including cemetery property, cemetery merchandise, cemetery services, and prearranged funerals as well as assisting with at-need families.
Responsibilities
- Actively builds relationships in the community to educate and guide families in their pre-planning decisions
- Excels in his/her ability to set an appointment, give a pre-planning guide presentation, and product presentation
- Provides professional park tours of each location within their area
- Completes paperwork timely, neatly, and accurately, including all specific requirements for contract processing
- Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
- Uses CRM to track all contacts and ensure professional follow-up
- Contacts new and existing customers to discuss how specific products or services can meet their needs
- Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
- Provides world-class customer service, a positive attitude, and a willingness to do “Whatever it takes”
- High School Diploma
- Valid driver’s license and a satisfactory driving record
- Must have reliable transportation
- Current Funeral Director License issued in Maryland
- Knowledge of current federal, state, and local regulations related to the cemetery and funeral industry
