What are the responsibilities and job description for the Licensed Family Service Advisor position at Northstar Memorial Group?
NorthStar Memorial Group is seeking a dynamic, licensed Salesperson at Sunset Memorial Park in Olmstead, OH (Cuyahoga County). Our sales teams redefine the way families honor their loved ones, through trusted advisory. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. Our Sales teams are go-getters; we lead the industry with personalized options for families to honor their loved ones.
The Licensed Family Service Advisor is responsible for generating pre-need sales for locations in assigned market areas including cemetery property, cemetery merchandise, cemetery services, and prearranged funerals as well as assisting with at-need families.
Responsibilities
- Actively builds relationships in the community to educate and guide families in their pre-planning decisions
- Excels in his/her ability to set an appointment, give a pre-planning guide presentation, and product presentation
- Provides professional park tours of each location within their area
- Completes paperwork timely, neatly, and accurately, including all specific requirements for contract processing
- Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
- Uses CRM to track all contacts and ensure professional follow-up
- Contacts new and existing customers to discuss how specific products or services can meet their needs
- Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
- Provides world-class customer service, a positive attitude, and a willingness to do Whatever it takes
Requirements and Qualifications
- High School Diploma
- Valid drivers license and a satisfactory driving record
- Must have reliable transportation
- Current Funeral Director License issued in Ohio
- Knowledge of current federal, state, and local regulations related to the cemetery and funeral industry.
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
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