What are the responsibilities and job description for the Client Service Rep- Lab position at Northwell Careers?
Job Description
Tracks all specimens as primary point-of-contact. Receives, processes, and verifies specimen. Logs specimens into the information system.
Job Responsibility
- * Handles telephone information requests promptly with courtesy, accuracy and respect for confidentiality.
- * Ensures appropriate ordering and turnaround of test results by monitoring transportation, receipt and ordering information on each specimen.
- * Coordinates pick-up and delivery of supplies and reports to/from client offices.Serves as a central dispatch for the Laboratory Motor Vehicle Operators.
- * Submits accurate information needed for billing by reviewing client requisitions.Contracts client offices for proper insurance coding, UPIN, diagnosis codes, NPI, and all other pertinent billing information.
- * Troubleshoots patient and client billing insures.Makes corrections and notifies hospital billing.
- * Evaluates integrity of all types of laboratory problem specimens (QNS, incorrect specimen sent, etc.). Investigates alternate courses of action to be taken to ensure positive resolution and client satisfaction.
- * Collaborates with area supervisors, when necessary.
- * Reviews all outpatients list (DSR, Site Batches, BBK list) on a daily basis and takes appropriate action to ensure quality of specimen collection and reporting of results
- * Receives interface orders in the Laboratory Information Systems
- * Verifies collection lists
- * Logs in test orders and registers patients, when necessary.
- * Maintains proper lever of supplies at all times.Performs related duties as required.
*ADA Essential Functions
Job Qualification
- Associates Degree in Medical Technology OR Associates Degree with three (3) years laboratory experience, required.
- Prior experience in bench technology as a generalist, preferred. Customer service experience, preferred.
- Excellent interpersonal skills, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Salary : $1,000 - $1,000,000
