Client Service Rep

Job Description

Tracks all specimens as primary point-of-contact. Receives, processes, and verifies specimen. Logs specimens into the information system.

Job Responsibility

• * Handles telephone information requests promptly with courtesy, accuracy and respect for confidentiality.
• * Ensures appropriate ordering and turnaround of test results by monitoring transportation, receipt and ordering information on each specimen.
• * Coordinates pick-up and delivery of supplies and reports to/from client offices.Serves as a central dispatch for the Laboratory Motor Vehicle Operators.
• * Submits accurate information needed for billing by reviewing client requisitions.Contracts client offices for proper insurance coding, UPIN, diagnosis codes, NPI, and all other pertinent billing information.
• * Troubleshoots patient and client billing insures.Makes corrections and notifies hospital billing.
• * Evaluates integrity of all types of laboratory problem specimens (QNS, incorrect specimen sent, etc.). Investigates alternate courses of action to be taken to ensure positive resolution and client satisfaction.
• * Collaborates with area supervisors, when necessary.
• * Reviews all outpatients list (DSR, Site Batches, BBK list) on a daily basis and takes appropriate action to ensure quality of specimen collection and reporting of results
• * Receives interface orders in the Laboratory Information Systems
• * Verifies collection lists
• * Logs in test orders and registers patients, when necessary.
• * Maintains proper lever of supplies at all times.Performs related duties as required.

*ADA Essential Functions

Job Qualification

• Associates Degree in Medical Technology OR Associates Degree with three (3) years laboratory experience, required.
• Prior experience in bench technology as a generalist, preferred. Customer service experience, preferred.
• Excellent interpersonal skills, required.

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).