Job Description
Job Description
Salary : $56,100 - $74,160
Northwest Access Fund is pleased to announce an entry-level opportunity for a full-time Loan Program Associate position to help operate our Loan Program.
Applicants should reside in or plan to move to Idaho, Oregon, or Washington State.
We encourage individuals with disabilities and people from BIPOC communities to apply.
About Northwest Access Fund
Northwest Access Fund is a 501(c)(3) nonprofit Community Development Financial Institution (CDFI) established by and for people with disabilities. Our mission is to offer people with disabilities in Washington, Oregon, and Idaho customized loans, financial coaching, and other resources to promote access to assistive technology, independence, financial resilience, and life opportunities. We envision a world where all people with disabilities have access to the resources they need to fully participate and thrive in our communities.
Our core operating values are :
Impact : We are focused and driven to deliver effective services.
Respect : We respond with compassion, creativity, and kindness to reduce barriers while upholding the dignity of those we serve.
Community-driven : We are led by people with disabilities for people with disabilities, and design solutions for diverse communities, perspectives, experiences, and circumstances.
Person-centered : We recognize that everyone has unique circumstances and collaborate with individuals, families, and other organizations to support access to community resources.
Position Responsibilities
- Loan Program : Under supervision of the Program Director, support all elements of the Loan Program. Specific tasks include :
Answer loan inquiries, provide program information, and send application packages
Provide applicants with information on outside resources where appropriateAssist applicants navigating LenderFit, our loan application platform, as neededAssist with processing loan applications, and verifying accuracy and completeness of each fileProvide applicant with timely and periodic status updates of their loan applicationPull credit reports in collaboration with Loan OfficersCollect required documentation for applicants and follow up on missing elementsCollect and input data into loan servicing software as well as Northwest Access Funds data systemsAct as a liaison between borrower and lenderPrepare closing documents and assist with all aspects of loan closingMaintain client confidentiality and keep files and data in a secure mannerProvide assistance to borrowers, as neededAssist with loan servicing of outstanding portfolioAssist with outreach activities, including mailings, phone calls, and occasional event tabling.Other Tasks : Serve as a primary point of contact (telephone and email) for questions about Northwest Access Funds programs and services.Education and Experience
We anticipate the ideal candidate will have :
Experience in providing customer serviceDemonstrated knowledge and experience with working with disability communities and BIPOC communitiesA Bachelors degree or equivalent experienceWe anticipate the ideal candidate will have knowledge or experience in one or more of the following areas :
Assistive TechnologyConsumer lendingFinancial education or coachingBookkeepingCore Competencies
We anticipate that to be successful in this role, the ideal candidate will need :
Well-developed interpersonal skills and the ability to collaborate with a diverse constituent population, including people with disabilitiesAbility to communicate effectively, both orally and in writingAbility to learn quickly, work independently, and handle multiple tasks efficiently with high attention to detailAbility to work as part of a teamExcellent with numbersAbility to provide an exceptional level of customer service : in person, by email, and over the phoneInterest in learning and professional growthProficiency in Microsoft Office SuiteAbility to learn database management systemsPhysical Requirements and Work Environment
All staff work remotely from home, with in-person meetings and outreach activities as public health allowsPrimarily works at a desk and computer, likely for extended periods of timeTravel may be required, primarily in Washington and occasionally in OregonCompensation
The Loan Program Associate role is a Grade 1. Our Grade 1 range has a minimum salary of $56,100, a mid-point salary of $65,130 and a maximum salary of $74,160. Based on experience candidates can expect an offer between the minimum and mid-point of the grade. To maintain internal equity and ensure that employees have room to grow within their grade, we will not offer higher than the mid-point of the salary grade. We review all ranges on an annual basis and when grades are adjusted (due to cost of living, inflation, and / or role re-benchmarking), so are salaries. We also offer merit increases up to the maximum salary for each grade as a part of our annual review process. If you are interested in learning more about our compensation philosophy and process, we are happy to discuss it during the interview process.Option of employer-paid health, dental, and vision benefits for the employee, 50% coverage for dependents, Flexible Spending Accounts, and enrollment in SIMPLE IRA (matches up to 3% of salary)PTO : 13 holidays and 15 sick days and starting level of 18 vacation days annuallyStart Date
Target start date is February 2025, with flexibility available.
Application Procedure
Complete the application by uploading your resumer and cover letter at nwaccessfund.bamboohr.com / careersThe cover letter should detail your relevant experience and reasons for your interest in this positionApplications will be reviewed and assessed as received until the position is filledPlease email Kathy Gilman atkathy@nwaccessfund.orgwith any questionsremote work
Salary : $56,100 - $74,160
