What are the responsibilities and job description for the Supervisor (Billing / Operations) position at Northwest Administrators, Inc?
Are you an experienced supervisor or team lead? Do you enjoy motivating others while providing training and professional development? Are you able to connect with people—to meet them where they are and coach them to where they want to be? If you've answered yes to these questions, then you may be the person we're seeking as our next supervisor! Are you ready to take the next step in your career development and personal growth?
What you'll be doing...
- Mentor direct reports and be the champion of quality standards and outstanding service
- Oversee the workflow for collection and assignment of $1.5 billion in pension contributions
- Resolve escalated issues with billing, refunds, adjustments
- Coordinate with leaders of other departments : accounting, audit, and contract administration
- Monitor and assess department workflow with an eye toward continuous improvement
- Ensure effective communication with onsite associates and NWA management
Who you are...
Educated. Bachelor's Degree or equivalent combination education and experience
Experienced. Minimum of 2 years of supervisory experience
Leader. Ability to partner, influence, delegate and work effectively with all levels of staff
Detailed. Highly organized with strong attention to detail
Problem Solver. Ability to quickly analyze problems and develop solutions
Technically Savvy. Proficient in MS Office suite of tools (Excel, Word, Outlook & Adobe)
Who we are...
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.
If hired, you can expect...
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation.
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Salary : $6,856 - $9,274
