Enrollment Services Specialist

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. The Enrollment Services Specialist in Enrollment Services will participate in an integrated, cross-trained team approach in providing strategies to promote student success with an emphasis on student experience and perspective. This position will serve students by meeting individual needs toward educational attainment and act as a guide for in-depth navigation of the enrollment process. This includes but is not limited to Admissions, Student Records, and other college processes and procedures. This position promotes outstanding customer service for students to successfully complete every facet of the admissions and onboarding process. Position will serve in a rotational model with other specialists, providing front desk coverage and phone coverage. This position is governed by state and federal laws and agency/institutional policy. The Enrollment Services Specialist reports to the Assistant Director of Enrollment Services. Job Description Provides superior customer service to students via phone and front desk operations Understands and maintains extensive knowledge of enrollment process in order to assist students with the following: admissions, records, and other general questions. Maintains Enrollment Support email box and text-us inbox and corresponds with students as needed. Aid in the planning and implementation of student events including support for recruitment and retention efforts through campus extents, outreach and community involvement including FASFA nights and college fairs etc. Processes student records as applicable to the student enrollment process Makes appropriate service and resource referrals including Disability Resource Center, Career Pathways, Veterans Resources, Student Success Center, Counseling and Wellness Center etc. Maintains a working knowledge of student service resources, including software, equipment, websites, career assessments, transfer information, placement testing, and class schedules and academic calendar information. Adheres to policies and procedures for Student Services and the department. Maintains policy and procedure manuals and communicates applicable information to other staff members and campus partners. Participates in educational/professional opportunities provided for staff to facilitate continued learning of best practices Collects weekly statistics and data related student services Performs other duties related to the position as required or directed Salary $36,000 per Year Knowledge, Skills and Abilities Knowledge of the organization and administration of various higher education academic and social programs. Knowledge of campus and community resources. Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs. Ability to coordinate the activities of campus academic and/or social programs. Ability to evaluate collected information and formulate into recommendations. Ability to compile information into report form. Physical Activities The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. High diversity, low physical. Work activities which allow for considerable amount of diversity as an incumbent performs a variety of tasks. Such tasks might be performed from a given work area, or the individual may move about physically in performing a variety of duties. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Environmental Conditions The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Bachelor’s Degree required or equivalent experience Outstanding customer service and attention to detail Preferred experience working in higher education NWACC is an Equal Opportunity Employer, please see our EEO policy. NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and the surrounding areas. As the largest community college in Arkansas, it offers a full range of associate degrees, certificates and workforce training that can lead to careers in business, computer science, art, communications, culinary, nursing, construction and more. NWACC faculty and staff are committed to the success of our students and helping them develop intellectually, personally and interpersonally. NWACC professors are exceptional scholars who mentor traditional and nontraditional students within a campus and online environment that values and encourages diverse perspectives and ideas. Northwest Arkansas is one of the most economically stable regions in the nation and serves as the base of operations for Walmart, Tyson Foods Inc., and J.B. Hunt Transport Services. Their close proximity to the college offers opportunities for internships, career training and post-graduation employment, as well as access to world-class art, culture and entertainment. Arkansas’ Ozark Mountains also offer wonderful outdoor experiences and hiking trails within a short drive of the college. With its strong economy, beautiful surroundings and high-end amenities, Northwest Arkansas is also often ranked by publications as one of the nation's best places to live. With its steady growth in population, it's on track to soon become one of the nation’s 100 largest metropolitan areas. Such growth has increased cultural diversity, as well as opportunities to support various cultural events, cuisine, businesses and services. NWACC is an equal opportunity, affirmative action institution, and welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity.

Salary : $36,000 - $0