What are the responsibilities and job description for the Part Time Reference Assistant position at NorthWest Arkansas Community College?
NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.
As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.
NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.
Working under the direction of an Assistant Librarian, the Reference Assistant helps library users with library collections, spaces, services, and technology. Answers informational, directional and basic reference inquiries and troubleshoots basic software and hardware in person, by telephone, email, text, and IM/chat from the reference desk. The Reference Assistant supports librarians with clerical tasks and special projects.Job Description
Provides excellent customer service while at the Reference desk. Answers miscellaneous questions in person, by telephone and IM/Chat.
Assists students with basic microcomputer software questions (e.g., MS Word, Excel, PowerPoint, Access, etc.) as well as hardware needs (e.g. printers, scanners, etc).
Learns new computer technology as it becomes available in the library.
Refers students to a librarian if the student has questions about finding information, doing research, etc.
Performs clerical tasks as requested by librarians (such a gathering statistics, checking online access to electronic resource, etc.)
Works on special projects as assigned.
Responds appropriately to situations without direct supervision.
Reports to work based on an established work schedule.
Works in a friendly manner with co-workers, library staff and supervisors.
Greets library patrons, answers the telephone, and appropriately records messages.
Inventories and replaces supplies as needed, such as toner cartridges & paper in printers
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Performs any other related duties as required or assigned.
Rate of Pay $16.00 hourly
Knowledge, Abilities and Skills
Knowledge of computers and software application programs.
Knowledge of standard library practices.
Knowledge of filing and recordkeeping procedures and basic math.
Knowledge of customer service principles.
Ability to perform data entry, typing, and word processing.
Ability to research records to verify and update materials.
Ability to operate general office equipment.
Physical Demands
Occasional lifting of heavy books and equipment is required. Ability to stand and walk for long periods, to move book carts, and lift up to 20 pounds. Ability to stoop, bend and reach.
Environmental Conditions
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Minimum Qualifications
The formal education equivalent to a high school diploma plus three years of experience in a library, customer service or related field .
NWACC is an Equal Opportunity Employer, please see our EEO policy.
Northwest Arkansas Community College is committed to providing equal employment opportunity for all employees and applicants in compliance with applicable law. No personnel decisions concerning any term or condition of employment shall be unlawfully based upon race, color, religion, sex, gender, national origin, age, marital status, veteran status, disability and any other protected class protected by law.
Salary : $16
