Personal Banker I

Organization Overview:

Northwest Bank opened its first office in Rockford in 1972. Our founders had a vision of providing the Rockford area with community banking services that customers could depend on. Northwest Bank of Rockford is a subsidiary bank of Foresight Financial Group, Inc.

To be a successful Team Member an individual should contribute to and promote the organization’s culture by championing the organization’s goals and mission to be a high performance community bank. A commitment to the organization’s shared values of Respect, Enthusiasm, Caring, Integrity, Teamwork, and Expertise is apparent in everyday actions, communication, and decision making process, and the Team Member actively contributes to creating a positive working environment for all Team Members.

Position Summary:

An experienced banking professional responsible for determining and meeting customer’s banking needs, cross-selling bank products, and proactive business development calls. Provide personalized banking services with superior customer service.

Primary Responsibilities:

• Evaluates needs of potential customers and offers appropriate financial products and services.
• Prepares and compiles new customer application, information, and documents in compliance with Customer Information Privacy standards to open new accounts including checking, savings, money market, Certificates of Deposits, IRAs, loans, credit cards and safe deposit boxes.
• Ensures completeness of loan documentation on new account set-up.
• Oversees timely closing and funding of loans as well as renewal of maturing loans.
• Provides ongoing relationship servicing with current customers to maintain goodwill and gain additional business by utilizing the Customer Profile Sheet and Customer Contact Process to ensure proper follow up with new and existing customers.
• Informs and advises customers of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.
• Responds to customer inquiries and requests regarding account.
• Completes necessary CIF and account maintenance on Core System.
• Coordinates and assists Operations and Credit Administration Team Members in resolving credit problems, delinquent payment issues, overdrafts and other related affairs.
• Promotes and cross-sells other bank products and services as appropriate to customer requirements.
• Identifies needs outside of the Retail Department and refers customer to appropriate area for assistance.
• Generates new business to assist in meeting bank profitability goals.
• Ensure supply levels are adequate and assist in ordering.
• Admits customers to safe deposit box area.
• May complete tasks to open and close branch.
• Provides back up coverage for receptionist.
• May act in the capacity of a CSR, as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Business Acumen/Financial Management: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Communicator: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Organizational: Can establish a systematic course of action for self in order to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established timeframes.

Technical: Knowledge of Word Processing software, Spreadsheet software, Internet software. Knowledge of Jack Henry, Deposit Pro, or Laser Pro Software a plus.

Position Performance Standards:

Meet annual sales goals.

Accurate processing and documentation of new accounts, processing of customer transactions and maintenance.

Performance Weightings:

30% Competencies

70% Position Performance Standards and Personal Goals

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or general education degree (GED) required. An Associates or Bachelor degree in a related field preferred. One (1) year related experience and/or training; or equivalent combination of education and experience required.

Physical Demands and Work Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.