What are the responsibilities and job description for the Financial Service Associate position at Northwest Bank?
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Teller and Financial Assistant. In this role, you will be responsible for providing exceptional customer service, processing transactions, and assisting customers with their financial needs.
Duties and Responsibilities
- Process customer transactions efficiently and accurately, including cash deposits, withdrawals, and transfers.
- Provide excellent customer service by greeting customers, responding to their inquiries, and resolving any issues that may arise.
- Assist customers with their financial needs, including opening new accounts, answering questions about bank products and services, and referring them to other areas of the bank as needed.
- Balance teller drawer daily and participate in office meetings and operations tasks as required.
- Deliver exceptional customer experiences through effective communication, active listening, and problem-solving skills.
Requirements
- High school diploma or equivalent preferred.
- Customer service experience preferred.
- Cash handling experience preferred.
- Banking and/or retail experience preferred.
