What are the responsibilities and job description for the Floating Teller position at Northwest Bank?
Job Description
DESCRIPTION
Northwest tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. The floating teller position also supports the operational needs of the bank by traveling to various locations and working a varied, flexible schedule.
ESSENTIAL FUNCTIONS :
- Have open availability to work a flexible schedule that varies weekly, sometimes daily, based on the needs of the Bank
- Travel to Bank locations within a specified geographic region, potentially mid-shift with little notice
- Must have access to reliable transportation to facilitate working in multiple locations
- Reliable attendance is required
- Achieve financial wellness activity goals, such as identifying referral opportunities
- Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product / service features and benefits. Refer customers to appropriate team member for complex requests or products / services.
- Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
- Balance teller drawer daily and participate in dual control balancing of vault, ATM, and any other device, as needed
- Assigned an elevated drawer limit, check signing authority, supervisor authority in teller system, as needed
- Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications.
- Exceptional delivery of our 5 Culture Promises
- Complete educational training as assigned and self-educate using bank designed programs and applications
- Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
- Knowledge and adherence to all security and dual control processes
- Responsible to participate in branch opening and closing tasks as needed
- Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
- Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
- Work evening hours and weekends as scheduled, assigned, or necessary
KNOWLEDGE, SKILLS, AND ABILITIES :
QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education :
Work Experience :
Northwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
