Internal Communications and Content Specialist

Job Description

Northwest Bank's Internal Communications and Content Specialist is a creative and detail-oriented Content Creator who crafts engaging, informative and visually appealing content for our internal audience, while also providing content support for our external Marketing teams. This role works on a variety of projects, including copywriting, video production and graphic design. The ideal candidate has a passion for storytelling, is comfortable using technology and can create content that informs and excites our audiences.

Essential Functions

• Develop clear and engaging copy for internal communications, newsletters, and announcements
• Record, edit, and produce videos to communicate important messages to employees
• Design basic graphics and visuals using tools like Adobe Creative Suite and Canva for internal presentations and digital platforms
• Collaborate with cross-functional teams to ensure consistent messaging and branding across all internal channels
• Assist with content planning, from concept to delivery, ensuring content aligns with the company’s voice and tone
• Manage internal communication content calendars and timelines
• Stay updated on trends in internal communications and content creation to enhance the employee experience
• Provide support to our external Marketing team as needed, including content creation for channels like social media and sales enablement.
  
  

Additional Essential Functions

• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
  
  

Additional Responsibilities

• Complete other duties and special projects as requested by management
  
  

Safety and Health for those without supervisory duties

• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma

Work Experience

3 - 5 years Communications, Marketing, Public Relations, Business Administration, Journalism or Bank Customer Sales/Service

3 - 5 years Experience with Adobe Creative Suite and Canva

3 - 5 years Experience creating videos and a variety of audiences and channels

General Employee Knowledge, Skills, And Abilities

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
  
  

Additional Knowledge, Skills And Abilities

Copywriting, editing

Graphic design

Ability to master communications technology, including Microsoft Teams and SharePoint

Video Production

Ability to translate brand into interesting content for internal and external audiences

Northwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.