Banana Stand Program Manager - Amazon

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance  
• 17 Accrued Paid Time Off Days Annually  
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave 
• Retirement 401(K) with a company match 
• Employment Assistance Program (EAP) via Spring Health 
• Mental Wellness Program including six free therapy sessions per year 
• Opportunity for career development with our NWC Mentorship Match program 
• Physical Wellness Reimbursement Program - $25/month 
• Student Loan Contribution Program - $50/month 
• Pet Insurance Discount Program 

• Lead daily operations and logistics for banana stands across multiple U.S. locations.
• Build and maintain partnerships with stakeholders, vendors, and community partners.
• Partner with the Senior Program Manager Support budget planning, forecasting, and reporting.
• Assist in development of business proposals and contracts for new opportunities. 
• Monitor KPIs, ensure quality control, and develop dashboards, SOPs and playbooks.
• Identify operational challenges and implement strategic solutions.
• Manage inventory systems and supply chains.
• Create and deliver training programs for staff and stakeholders.
• Serve as the subject matter expert for all aspects of the Banana Program.

• Drive community events and engagement in collaboration with partners and internal teams.
• Innovate ways to improve operational efficiency and customer satisfaction.
• Support program expansion efforts.
• Handle escalations professionally, coordinating with key stakeholders as needed.

• Build, lead, and coach high-performing, geographically dispersed teams in addition to regularly meeting with employees as well as creating individualized goals and training plans.
• Oversee employee development, goal-setting, and performance management.
• Partner with HR on hiring, training, and staffing decisions.
• Contribute to a positive work environment that encourages retention and talent.
• Foster a collaborative, inclusive, and supportive team environment.
  
  

• Associate degree required; bachelor’s degree preferred or equivalent combination of education and experience.
• 3 years of people management in client facing role and/or operations of high performing programs with direct supervision of staff.  
• Frequent travel between locations across the regions including the Puget Sound area, TN, TX with possibility for more areas in the future.
• Proven track record of scaling programs across different markets. 
• Experience in community engagement and public facing programs.  
• Moderate computer skills in Microsoft Office, Advanced skills preferred. 
• Moderate computer skills in Wiki content creation and publishing. 
• Ability to work across AMER locations and build relationships with other vendors, points of contact, etc.
• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
• Proven experience in facilities, supply chain, and inventory management.
• Strong planner with the ability to safely execute and scale operations.
• Skilled at building cross-functional relationships across U.S. locations and vendors.
• Maintains strict confidentiality and sound judgment under pressure.
• Motivational leader who drives innovation and change.
• Detail-oriented with a big-picture mindset.
• Analytical thinker with data-driven decision-making skills
• Self-starter with a track record of delivering high-impact results.
• Passionate about fostering an inclusive culture through training, education, and process improvements.
• Stays calm and professional in high-stress situations.
• Creative problem solver who embraces change and continuous improvement.
• Experienced in leading and managing remote teams.

Working Conditions and Physical Demands 

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• Will need to carry supplies to other buildings.
• Frequent travel between locations across the region including ATX, TN and Puget Sound.
• Must be able to handle bananas and/or various food products without allergic reaction.
• Encompasses a combination of desk work and actively visiting several Amazon buildings so the ability to walk consistently within a 1.5-mile radius is required.
• Ability to read, write, communicate, and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• Ability to work flexible hours including occasional changes in schedule according to operational needs. 
• Variable working hours between 7am-6pm. Occasional earlier or later start times, nights and weekends may arise.
• This is a dog-friendly environment with over 1,000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

Salary : $86,985 - $111,571