What are the responsibilities and job description for the Customer Service Representative position at Northwest Center?
Now Hiring a Customer Service Representative – Join Lithtex NW in Beautiful Bellingham, WA!
Are you an enthusiastic multitasker with a passion for people? Lithtex NW, a division of Northwest Center, is looking for a Customer Service Representative to be the welcoming face and voice of our Bellingham location. As a vital part of our team, you'll make a lasting impact on our community and help deliver top-quality products and services.
Apply now to embark on a rewarding journey with Lithtex NW!
Location: Bellingham, WA
Schedule: Monday - Friday, 8 am - 5 pm
Schedule: Monday - Friday, 8 am - 5 pm
Full Wage Range: $17.66 - $21.50 per hour
Benefits:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- 7 Paid Holidays 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year
- Parental Leave & Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com
Essential Duties:
- Ability to operate phone system to answer calls from offsite customers.
- Support customers over the phone and email.
- Successfully operate all technology provided in accordance with training.
- Respond promptly to customers with phone calls and emails.
- Ability to complete tasks with limited supervision.
- Maintain a collaborative and professional relationship with other staff.
- Ability to demonstrate strong interpersonal skills while providing a high level of quality customer service.
Requirements:
- Strong communication skills and a positive, problem-solving attitude.
- High attention to detail and the ability to stay organized while multi-tasking.
- Experience with MS Office (bonus if you have a graphic design or printing background!).
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
Salary : $18 - $22
