Move Ambassador - Amazon

The Move Ambassador plays a crucial role in facilitating seamless transitions for employees across workspaces within Amazon’s corporate campus. Our Move Ambassadors work as the main point of contact for other partners supporting the move, the customers moving locations, and work to ensure communication remains smooth. This position requires exceptional customer service and organizational skills to ensure a smooth and efficient move experience.

Location: Seattle (South Lake Union, Sodo, Queen Anne), Bellevue, Redmond
Starting Hour Rate: $29.19 per hour | Full Range $29.19 - $35.36 per hour
Schedule: Full-time, 40 hours a week with flexibility to work Monday - Sunday between 7:30am-6pm   
What we can offer:         

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance  
• 17 Accrued Paid Time Off Days Annually 
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave 
• Retirement 401(K) with a company match 
• Company-Provided Orca Pass – Unlimited use 
• Employment Assistance Program (EAP) via Spring Health 
• Mental Wellness Program including six free therapy sessions per year 
• Opportunity for career development with our NWC Mentorship Match program 
• Physical Wellness Reimbursement Program - $25/month 
• Student Loan Contribution Program - $50/month 
• Pet Insurance Discount Program  

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/     

** Please submit your resume with your applications. Cover letters preferred **       

What You Will Do   

• Monitor email and chat systems, responding promptly to provide customer education, support, and workspace information.
• Offer onsite and virtual support before, during, and after move projects, addressing employee questions and providing guidance about their interoffice move.
• Retain comprehensive knowledge of building amenities and workspace configurations to effectively assist customers and troubleshoot issues.

• Utilize industry-specific computer programs to create, verify, and format move lists, ensuring accuracy and communicating any updates related to workspace, seating, or data submissions.
• Conduct on-site move verification and quality control walks to reconcile system data with physical workspace conditions.
• Submit updates for workspace data or seat corrections, ensuring the accuracy of system information.

• Perform audits of workspaces, signage, IT equipment, and facilities to validate employee desk locations and floor plans.
• Capture, organize, and report data related to moves, space, and facilities to support decision-making processes.

• Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
• Assist with new tasks, processes, or projects to support evolving team requirements and partnerships with Amazon.
• Contribute to the development of the Move Ambassador team by providing job training, shadowing, and mentorship to new employees.
• Collaborate with supporting vendors, including project management, security, facilities, and move companies, to ensure seamless coordination.
• Maintain flexibility in work hours to accommodate move and scheduling needs, including occasional nights and weekends.

• High School Diploma or GED required
• Associate or Bachelor’s degree preferred
• Minimum 2-year customer service, real estate/facilities, operations or administrative support experience
• Proficiency with Microsoft Windows, Excel, Adobe and Outlook e-mail
• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Comfortability working in an open, unassigned workspace is required.
• Ability to work at a computer for long periods (up to 8 hours per workday).
• It is a combination of desk and actively visiting NWC operational or client corporate buildings so the ability to move consistently within a 1.5-mile radius is required.
• Willingness to travel independently to various worksites in the Puget Sound region. 
• Ability to read, write, speak, and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• Ability to work flexible hours including occasional nights and weekends
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

Salary : $29 - $35