What are the responsibilities and job description for the Training Specialist position at Northwest Community Bank?
JOB SUMMARY
Reports to the EVP, SR. Human Resources Officer. Responsible for the development and execution of the Bank’s internal training programs with an emphasis to streamline and standardize processes and improve performance. Collaborates in the assessment of developmental needs to prioritize and drive training initiatives within a budget. Design and deliver programs and implement effective methods to educate and enhance performance. Evaluates outside training vendors when necessary and oversees current training providers.
PRINCIPAL RESPONSIBILITIES
Develops and delivers training courses from standardized curriculum, using adult learning theory and accelerated learning techniques.
Collaborates with Department Managers; to create relevant training modules or modify and improve existing programs. Conduct follow up studies of all completed training to evaluate and measure results.
Develop training manuals, multimedia visual aids, and other educational resource materials within the guidelines of current processes and procedures.
Conduct standardized on boarding training for all employees.
Trains all Retail Staff on the use of all the COCC systems, Develop product training i.e.: Deposit, Online Banking, Mobile Banking, etc. Promote features and functionality.
Maintains a training calendar and communicates training opportunities through newsletters and other internal communication systems ensuring employees have knowledge, the flexibility to attend and advance notice to plan.
Delivers quarterly Sexual Harassment Training, procedure rollouts, mentoring and coaching sessions, etc.
Develops train the trainer programs and coaches’ others involved in the training process. Works closely with Human Resources, Retail, Operations, Technology and Compliance, to assure training is aligned with new and existing policies and procedures to ensure uniformity. This includes career pathing for existing employees and partnering with schools for external career pathing.
Oversees all training programs and use of vendors, (ex BVS, CFT, CBA, etc) to assure consistency with Company Culture and that the Bank is getting the best return on its investment. Develops and monitors a training budget.
Participation in Bank projects for collaboration, training material and facilitation of project rollouts as needed.
Manages the planning, invitations, communication, meeting space, set up and breakdown of training sessions in various locations throughout the organization.
Exemplify the desired culture and philosophies of the Bank, working effectively as a team member with other members of management and the human resource staff.
EDUCATION/EXPERIENCE REQUIREMENTS
Bachelor’s Degree in education, business administration or liberal arts. 3 -7 years’ experience in Banking or business with at least 3 years in training or relevant experience. Outstanding verbal, written and presentation skills. Ability to foster organizational change. Knowledge of management, communication and presentation skills, adult learning, instructional design techniques and applications, technology, writing, research and organizational skills. Proven ability to lead by example, coach and mentor others and to assess needs and analyze data to reflect results. Must have computer skills including the internet and Microsoft Office, Outlook, Word, Excel , PowerPoint, and the use of computer graphics. Regular attendance is an essential function of this position. Ability to travel as needed.
INITIATIVE
Duties are fairly diverse in terms of the type of training being required. Works very independently seeking guidance to understand culture and interpretation of policy. Has influence in assessing training needs and communicating recommendations and information to management.
RESPONSIBILITY
Errors are generally contained within the organization causing more of a loss in time and effort than financially. Must have ability to present oneself in the most professional manner and ability to work and communicate with everyone within the organization, and outside professionals.
SUPERVISION
Does not directly supervise anyone. Has the ability to influence and guide others.
POSITION CONDITIONS
Normal. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
