Vice President of Retail Banking

Please note that our Talent Acquisition team plans to start outreach to applicants in January 2025

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Join the Salal Credit Union team in leading our Retail Banking team to success as the Vice President of Retail Banking . This leadership role will be integral to our member experience both through virtual channels and in person at our four area branches. The Vice President of Retail Banking is responsible for providing strategic leadership for the credit union’s Retail Business line including branch network, retail operations, and virtual member experience. You’ll be at the forefront of shaping and implementing retail sales and service strategies, directly influencing our growth and success. Your vision will help increase deposit and loan balances, aligning with our strategic plan.

Are you passionate about excellent member service, experienced guiding a team’s sales culture, and well-versed in managing multi-modal or hybrid teams? And are you ready to drive productivity and process improvements in a dynamic environment to impact both member and employee experience?

If so, apply today! Your vision will be at the forefront of shaping and implementing retail sales and service strategies, directly influencing our growth and success.

This role is hybrid and would require in-office meetings a few days a month (at our Northgate office) and regular visits to our branches (Northgate, First Hill, Bellevue, Tukwila) in person throughout the month.

Major duties of this role will include :

• Lead the strategy for all Retail business line teams, ensuring effective management of sales, service, and support activities. Drive productivity and process improvements in a dynamic environment.
• Develop and implement retail sales and service strategies to increase deposit and loan balances, aligning with the credit union’s strategic plan. Collaborate with key stakeholders for a consistent experience across all Retail channels.
• Collaborate with FVP – Home Lending & Retail Banking to set and adjust sales and service targets and manage incentive plans. Evaluate targets and incentive plans annually and recommend changes.
• Oversee the development and delivery of sales and service training programs for the Retail business line. Provide coaching and mentoring to leaders to enhance skills and establish a proactive selling environment.
• Monitor business line performance, analyze results, and implement initiatives to achieve sales goals and financial targets. Develop and track performance metrics for all positions and teams.
• Resolve member service issues through training, process review, and personal interaction. Address complaints and work towards resolution in line with credit union processes.
• Manage the quarterly and annual budget and reforecasting process for the Retail business line. Participate in annual business planning and long-term strategy development.

Who We’re Looking For :

We seek a visionary leader with a proven track record in retail strategy and management. The ideal candidate will have a strong background in driving productivity and process improvements in a dynamic environment. If you have a passion for coaching, mentoring, and leading teams to success, we want to hear from you!

Here are the qualifications of an ideal candidate :

To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at careers@salalcu.org. If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.

Salal Credit Union participates in E-Verify.

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Salary : $137,500 - $195,500