What are the responsibilities and job description for the Parts Back Counter Salesperson-Hermiston, OR position at Northwest Equipment Sales Inc?
Heavy Duty Truck & Trailer Dealership (Mack and Volvo Trucks, Kalmar Ottawa, and Cummins) is seeking to hire a Parts Back Counter Salesperson at our facility in Hermiston, Oregon. Includes a Benefit Package of Health, Dental, and Vision Insurance, Holiday and Vacation Pay, 401(k) plan, and Short-term Disability Voluntary Life & AFLAC insurance. Hourly pay is based upon experience, knowledge, and skill level. Apply in Person or apply online at www.nwesales.com.
SUMMARY
Sells parts to all customers, over the counter, through the shop, or on the phone.
ESSENTIAL DUTIES
Essential Duties include the following. Other duties may be assigned.
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Provides high level of service to internal and external customers.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the service advisor and the customer when special ordered parts have been received.
Notifies the service shop when all parts have arrived and when they will be delivered.
Pulls orders for delivery to service shop, making sure all parts are tagged with customer names and job number.
Follows up on back-ordered parts.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Replenishes assigned inventory daily.
Assists outside sales representatives with their orders.
Makes sure all internal requests for parts are billed on service repair order.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer and customers receive a copy of invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Issues and tracks requested shop tools to technicians.
Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
Sets up orders for daily shipment, delivery, or pick-up.
Solicits assigned accounts by phone.
Keeps front and rear counter areas clean and uncluttered.
Cleans computer terminals and printers daily.
Participates in all training programs that are made available.
Keeps current on new products and product updates.
Participates with the parts manager in maintaining a lost sales tracking program.
Maintains professional appearance.
- Retail Sales experience preferred, but not required.
- Knowledge of Heavy Duty Truck and Trailer Parts preferred, but not required.
- High School Diploma or GED
- Strong verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively.
- Understanding of Computer operation and ability to learn new software.
